All News
I've been presenting at the Institute for Healthcare Improvement (IHI) annual forum for 21 consecutive years. Maybe the biggest surprise from these two decades has been the awesome power of simply "plotting the dots," i.e., plotting important organizational data in their naturally occurring time…
On the eve (sort of) of the biggest day of the year for the advertising industry (for commercials, anyway... love those Super Bowl commercials), I’d like to share some thoughts about the common disconnect between advertising and the customer experience.
Or, as Robert Stephens, co-founder of Geek…
(MCA: Ann Arbor, MI) -- Motion Control Association (MCA), the global trade group for the motion control industry, has launched a completely redeveloped website. Motion Control Online originally launched in 2006 and has grown to become the leading global website for motion control and related…
Ah, the ubiquitous cell phone. So versatile. So indispensable. So short-lived. We make one billion of them every year because we can’t live without them, yet we cast them aside every 18 months on average. They collect in heaps and shipping containers around the world, their once-coveted designs…
On January 24, 1848, James W. Marshall found gold in Sutter’s Creek next to John Sutter’s Mill in Coloma, California. By 1849, the gold rush was reaching full steam. Some 300,000 gold seekers (called 49ers because of the year in which they travelled) made the journey across the continent or around…
(Edmund Optics: Barrington, NJ) -- Edmund Optics (EO), the premier provider of optical components, introduces its new broadband IR laser mirrors. These mirrors feature high damage thresholds and are ideal for demanding infrared (IR) laser applications, such as those using quantum cascade or CO2…
Think about success: How do you define career success, and how do you know when you’ve attained it? Perhaps there’s a particular salary level you’d like to reach, or maybe achieving success means working in your dream job. But think a little deeper. Say you get that dream job; imagine what would…
Pitch interval (Ip) can be thought of in two ways: as a unit of time representing the (usually) smallest common pitch shared among a range of products, services, or transactions that are being produced, conveyed, performed, or executed by a given resource(s); and as a count of the number of…
Irecently received a letter from my bank asking me to submit certain documents, apparently required by “know your customer” (KYC) regulations. I was a little surprised to receive this letter, for just a few months earlier, I had already submitted these documents in response to a different request…
Mindfulness has become all the rage in personal and professional leadership these days, which is good and bad. Understood and done right, it’s a powerful concept. As with most concepts, however, it’s also often misunderstood, and therefore sometimes maligned and even misapplied. In this way,…
A recent survey conducted by LNS Research revealed that 43 percent of manufacturing professionals don’t understand the Internet of Things (IoT). Although this may be cause for some concern, it’s not entirely surprising. There is something important lurking behind the fact that although most have…
(NIST: Gaithersburg, MD) -- Organizations and individuals are invited to help support the Baldrige Performance Excellence Program by becoming Baldrige sponsors. Sponsors support a range of products and services, including the 27th Annual Quest for Excellence Conference in Baltimore on April 12–15…
The folks at the Center for Drug Evaluation and Research (CDER) released their sometimes optimistic, but always enlightening guidance wish list and overall priorities for 2015. Let’s take a look.
CDER director Janet Woodcock recently said these are her agencies “front burner” priorities: •…
(Alliance Sensors Group: Moorestown, NJ) -- H. G. Schaevitz LLC, Alliance Sensors Group (ASG) has expanded its sensor product offering by adding a line of LR-19 Series inductive linear position sensors, which are contactless devices designed for factory automation and a variety of industrial or…
The title of this article is a search term that recently hit The Lean Thinker site. It’s an interesting question—and interesting that it gets asked.
“Kaizen” is now an English word—it’s in the OED—and defined as such: “Noun. A Japanese business philosophy of continuous improvement of working…
Leading a balanced life is a critical aspect of performing well as a leader. There are two types of balance. We always think about work/life balance in terms of “how much time do I spend away from the office?” You probably spend more hours at the office than you do away from it with your friends…
There are many tools available for investigating quality problems. One useful and easy-to-use set of statistical tools is John W. Tukey’s exploratory data analysis (EDA), which quality engineers can use for generating hypotheses. Tukey’s EDA provides many different methods for looking at data, and…
Have you encountered the following situation? A company has no time for quality, and therefore has more and more business problems. So they spend even more time fire-fighting, and as a result has even less time for quality, and so on.
I call this the quality paradox.
Figure 1: The vicious cycle…
Many hands and companies touch the materials required to get a finished product to market. With the growth of supplier networks and contract suppliers, much of the quality process is out of the manufacturer’s control. If materials shipped from any vendor aren’t up to spec and a faulty product…
National Institute of Standards and Technology (NIST) researchers and their industrial partners aim to add a new dimension to manufacturing capabilities. In a new project, they will demonstrate the feasibility—and benchmark the advantages—of using standardized 3D models for electronically…
Call it semantics, but I think there is benefit in distinguishing among change management, continuous improvement, and innovation. By understanding the purpose of each, as well as management’s responsibilities for them, organizations have a richer set of tools for becoming better.
My comments are…
Should an organization’s design engineers step foot on the production floor, or would this be too much of a distraction from what they get paid to do—cranking out new designs? For most progressive and forward-looking organizations, this is a no-brainer. Of course product engineers would be, and…
(ISO: Geneva) -- Compliance has become one of the biggest challenges facing businesses today. Failing to have the right controls and culture in place could mean forking out millions in fines. So how can businesses get it right? Look no further than the newly published ISO 19600:2014 for guidelines…
As I contemplate the year ahead and the changes I’d like to bring about, I hereby by dub 2015 the “Year of the Question.” If I know anything after a half-century on this planet, it’s that we all live our lives in constant and continuous pursuit of answers to questions that occupy our minds—…
Design of experiments (DOE) is a term familiar to most quality professionals. Some use it on a regular basis and others try their best to avoid it. Most of those who employ this problem-solving tool have done so mainly on behalf of quality improvement projects. Limiting DOE to just these areas or…
