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I Wonder What Will Happen if I...
Tom’s board spun out from under his feet as he attempted to surf the large wave. As he plunged backward into the roiling surf, he was frustrated once again by the lack of stability from his traditional Hawaiian-style surfboard. A few days later as he was walking along the beach, he came across a…
Process Behavior Charts for Non-Normal Data, Part 1
Whenever the original data pile up against a barrier or a boundary value, the histogram tends to be skewed and non-normal in shape. In 1967 Irving W. Burr computed the appropriate bias correction factors for non-normal probability models. These bias correction factors allow us to evaluate the…
Looking Ahead to 2015
Those of us in the media get into our careers for various reasons and in many different ways, but one thing that we all have in common is our love of a good story. Finding the narrative, discovering the angle, figuring out why we (and you) should care—these are the things that keep us coming back…
ISO’s New Additions for Energy Management
(ISO:Geneva) -- What’s good for the environment is often good for business, and efficient energy consumption is a perfect example. Now businesses can improve their energy performance even more with the addition of three new ISO standards to complete their range of energy management efforts.…
How to Design-In Deming’s Philosophy
In my last column I wrote about the seven perspectives that pollute customers and culture. These perspectives rule the design of our organizations. They are inherent to our work cultures and thinking. They put us on autopilot as we toil in our everyday work. The first step to change that is to…
Why Your Company Values Might Not Matter
Why are so few companies values-driven? Even when they start down that path, why do they wind up dead-ended? A 2012 study shows “employees want their organizations to display honesty and integrity in business activities,” and “when leaders behave consistently with the core values, they earn…
How Baldrige Complements ISO 9001:2015
According to a recent IndustryWeek article, the 2015 edition of ISO 9001, the standard on quality management systems, is nearing completion. The new version of IOS 9001 will have three areas of focus: 1. The process approach will be strongly emphasized; that is, the quality management system has…
Seeing Through Walls
Walls—structures, usually solid, that define and sometimes protect an area—have been built since the beginning of time. The Aurelian Walls were built between 270 and 273 in Rome during the reign of the Roman Emperor Aurelian. The 12.5-mile-long wall was intended to defend the city from barbarian…
What Do Ugly Holiday Sweaters Have to Do With Business Excellence?
  I love “ugly” holiday sweaters. Face it: Many of you do, too. How else to explain the raging popularity of this wryly named commodity in recent years? As I bought one with bright colors and a fair-isle theme at my teenage daughter’s request last week, I thought about borrowing it to wear to an…
Conscious Leadership
My wife, Carole, and I recently participated in the 16th Annual ILA (International Leadership Association) Global Conference. The theme was conscious leadership. At the conference, Meg Wheatley was given a Lifetime Achievement Award. That puts her in the company of Peter Drucker, Warren Bennis,…
Top 10 Foregone Christmas Traditions
  Listening to classic Christmas music on a radio station that labeled the songs as “holiday traditions” certainly brought back memories of holiday traditions from the past. Some of them, in fact, are so traditional they’re in danger of being lost in the mists of time. As such, here is my top 10…
Regulators Caught in the Act of Protecting Public Health
  We were ready to head out to observe the inspection of a Miami seafood warehouse, but another team of investigators asked that we first look at evidence from their last job. They showed us a video of a huge quantity of rice contaminated with live insects. Their work, they knew, would prevent…
Regulators Caught in the Act of Protecting Public Health
  We were ready to head out to observe the inspection of a Miami seafood warehouse, but another team of investigators asked that we first look at evidence from their last job. They showed us a video of a huge quantity of rice contaminated with live insects. Their work, they knew, would prevent…
ASQ Survey: Manufacturers’ Outlook Positive for 2015
(ASQ: Milwaukee, WI) -- Manufacturers are increasingly positive as 2014 comes to a close, with 83 percent expecting revenue growth next year, up from 64 percent of manufacturers that anticipated growth in 2014, according to results of the ASQ 2015 Manufacturing Outlook Survey. And their…
NIST Shows You How to Build Your Own Watt Balance... With LEGO
On Dec. 10, 2014, the MIT Technology Review ran a story titled, “How to Measure Planck’s Constant Using Lego,” based on a paper by NIST researchers posted to Cornell University’s arXiv.org site. (“A LEGO Watt Balance: An Apparatus to Demonstrate the Definition of Mass Based on the New SI.” Click…
Big Q, Little Q, and Baldrige
During the 1980s, Joseph Juran, one of the Baldrige Program’s first overseers, coined the term “Big Q” to serve as a quality “umbrella”: “Little q” would encompass goods and those processes directly related to the manufacture of goods, while “Big Q” would encompass all of an organization’s…
How to Calculate B10 Life With Statistical Software
During the last year or so I've heard a lot of people asking, "How can I calculate B10 life in Minitab?" Despite my being a statistician and an industrial engineer (mind you, one who's never actually been in the field) and having taken a reliability engineering course, I'd never heard of B10 life…
Connecting to Customer Demands
  Everyone is talking about technology advancements. References to the cloud, mobile, big data, the Internet of things (IoT)—used as central talking points or tangential nuggets that bounce in and out of conversation—are nearly ubiquitous across manufacturing industries. Most professionals seem to…
Reclaiming Innovation
What comes to mind when you hear the word “innovation?” Quick—grab a pen and paper and jot down the first five things that you think about. Many decades ago, I thought of things such as technology, inventions, and the future when someone talked about innovation. The flying cars and robots you’d…
The Basics of Gauge Uncertainty
All manufacturing companies that get audited require some or all of their calibration certificates to specify the calibration uncertainty. At a minimum, some manufacturers only need certified uncertainty for gauges that are reference standards used to calibrate other gauges. Those companies…
Equator Gauge Now Cell-Ready With New Integration Software
(Renishaw: Hoffman Estates, IL) -- Renishaw's new EZ-IO software for the Equator Flexible Gauge makes it easy for automation integrators to configure communications between Equator systems and a cell controller. EZ-IO software allows intelligent functions, such as automatic re-mastering when the…
On Distributed Teams
I am in the world’s epicenter of offshoring, Bangalore, India. We just spent several days running a Kaizen Camp and keynoting SolutionIQ’s sold-out Lean India Summit. Not surprising, the Kaizen Camp surfaced many issues around offshoring or the perils of distributed teams, with which we often…
Feeling the Holiday Stress?
We’ve reached the last month of 2014—can you believe it? This time of year offers many opportunities for getting together with family and friends, but it can also be a stressful time for many. With the approach of the year’s end also comes the pressure to meet end-of-the-year goals, coordinate…
FDA’s Local Offices Flex Regulatory Muscle
A s expected, the FDA is shifting more of its regulatory focus toward medical device reporting (MDR). In an Oct. 1, 2014, letter, the agency’s Baltimore district office hit Baltimore-based Electronic Development Labs for not having a MDR procedure. Bad idea. The company may not have recovered very…
An Unauthorized Biography of the Stem-and-Leaf Plot, Part 1
Greetings, fair reader. In the past, I've written several articles with practical tips related to Minitab graphs, such as how to discuss the sensitive issue of p-charts and Laney P' charts with your doctor; how to use a g-chart to monitor parenting success; and how to use a scatter plot to start…

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