Quality Insider Features

GKS Global Services's picture
GKS Global Services
The majority of marine vessels in service today do not have digital documentation or CAD models. Despite the fact that vessels currently under construction are designed based on 3-D data, they...
H. James Harrington's picture
H. James Harrington
The world is changing so fast today that it is almost impossible to keep up with the latest trends in your own profession. If you are not spending at least two hours per day updating yourself in...
Aditya Bhalla's picture
Aditya Bhalla
Every organization today is in a frenzy to innovate and differentiate itself. A realization seems to have set in that quality and low cost can no longer provide the sustainable advantage....
Mike Micklewright's picture
Mike Micklewright
Can you imagine producing products with a tremendous amount of variation? I’m sure many of you know this all too well. I mean, here you’re trying to produce the same products, trying to ensure...
Jeff Bibee's picture
Jeff Bibee
T he complex geometries of prosthetics, implants, and specialty medical screws can be measured using typical measurement equipment with only limited success. Prosthetics and implants are becoming...
Georgia Institute of Technology's picture
Georgia Institute of Technology
To improve customer satisfaction, enhance the quality of services and reduce costs, Peach Regional Medical Center has worked with the Georgia Institute of Technology to adopt process improvement...
Steven Wachs's picture
Steven Wachs
The purpose of using control charts is to regularly monitor a process so that significant process changes may be detected. These process changes may be a shift in the process average (X-bar) or a...
Knowledge at Wharton's picture
Knowledge at Wharton
The financial services sector has been a laggard in adopting lean tools and practices, perhaps because of their manufacturing origins. But those attitudes are slowly changing. As more banks discover...
Michael Jovanis's picture
Michael Jovanis
Quality and IT executives alike face increasing pressure to implement technological solutions that allow the highest level of holistic control and oversight concerning the quality of their...
Denis Leonard's picture
Denis Leonard
Whether it’s employee or customer satisfaction, or product and service quality issues, do you really know what’s happening in your organization? What are you currently doing, or being directed to do...
Anonymous's picture
Robert Masternak
Gain sharing and lean Six Sigma are highly complementary systems that are mutually reinforcing. While both efforts are excellent by themselves in improving productivity, quality, and a variety of...
Stewart Anderson's picture
Stewart Anderson
The 5 Whys is a well-known root cause analysis technique that originated at Toyota and has been adopted by many other organizations that have implemented lean manufacturing principles. Unlike more...
Joe Calloway's picture
Joe Calloway
Right now there are potential customers for your business trying to decide whether or not to choose you. Unfortunately, most of them can’t see much difference between you and your competition. You’...
Raissa Carey's picture
Raissa Carey
Just as many industry sectors have been experiencing this year, the machine tools industry has seen a slow period in consumption and distribution of manufacturing technology. Manufacturing...
Davis Balestracci's picture
Davis Balestracci
Almost everyone celebrates something during the winter solstice—Christmas, Hanukkah, Kwanzaa, etc.—which inevitably includes gift exchanging. Following are some suggestions that run the gamut from...
Aditya Bhalla's picture
Aditya Bhalla
The Six Sigma journey of many organizations has morphed into “lean Six Sigma” during the past couple of years. While the fusion of two methodologies has yielded benefits, it has also spawned a...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
“H ola!” “Hola. ¿Qué tal?” “Bien. ¿ y tu?” “Bien.” Paul and I were 16 years old and had taken Spanish for a year. We called each other every night on the phone and spoke to each other in...
Tim Leary's picture
Tim Leary
Story update 11/23/2010: A paragraph was added to the end of this case study to reflect the current state of the company's quality initiatives. Acme Technology Services (not their real name) is a...
David C. Crosby's picture
David C. Crosby
Is anyone performing total quality management (TQM) anymore? MIL-Q-9858A? Total cost of quality (TCQ)? Pert planning? Are there any one-minute managers around? Pareto? What about “up the...
Stacey Corbin's picture
Stacey Corbin
You just finished your audit, and your registrar has handed you a brand-new certificate. Now, what do you do to make sure everyone knows about it? Most likely you’ll send an e-mail out to the entire...