Quality Insider Features

Sidney Vianna's picture
Sidney Vianna
Aviation safety is a very critical issue. For millions of people to fly safely every day around the world, a very large and complex network of business and regulatory agencies have to operate...
Raissa Carey's picture
Raissa Carey
As auto making evolves and cars increasingly become simply computers on wheels, independent repair shops are facing a new kind of problem: trying to decode and read cars’ on-board computer systems...
Bill Kalmar's picture
Bill Kalmar
Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
A previous article of mine in this newsletter, “NOT Transforming the Data Can Be Fatal to Your Analysis,” addressed the need for appropriate transformations and a predictive performance measurement...
Alex Lucas's picture
Alex Lucas
Top-100 automotive supplier, Kautex, relies on Metris XC50-LS Cross Scanner on LK CMM to verify the production quality of composite fuel tanks. Kautex engineers set up and execute automatic...
Cathy Sunshine's picture
Cathy Sunshine
When first hearing the word “clues,” your mind might start envisioning great fictional detectives such as Sherlock Holmes or Miss Marple, but in the business world it is essential for every leader...
Steven Ouellette's picture
Steven Ouellette
If you have been following my articles over the last few months, you have seen that even though statistical process control (SPC) charts are very powerful tools for examining a process, it turns out...
James O. Pearson's picture
James O. Pearson
We have all had to plan a trip to the airport. Sometimes it goes well and sometimes not so well. One of the problems we have is dealing with the variation in the trip time to the airport. Since I...
John Stiller's picture
John Stiller
 Story update 9/23/09: Reference to 9.5.2.f was changed to 8.5.2.f in second paragraph. As more suppliers are required by their regulators and customers to achieve ISO 9001 certification, and...
Matthew J. Savage's picture
Matthew J. Savage
As companies downsize, they cut down on the number of employees, or move, or close, and thousands find themselves without jobs in a highly competitive job market that they never anticipated. A 55-...
Stewart Anderson's picture
Stewart Anderson
Is the theory of constraints compatible with lean thinking and can the two approaches be used together? This article looks at some of the similarities and differences between the two approaches and...
David C. Crosby's picture
David C. Crosby
Z ero defects (ZD) is probably the simplest, most effective quality management concept ever conceived. Zero defects always works and it can’t fail—only the leader can fail. Once a leader accepts...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
Not surprisingly, there was controversy over Forrest Breyfogle's article, "Non-normal Data: To Transform or Not to Transform," written in response to Donald Wheeler’s article "Do You...
Bill Kalmar's picture
Bill Kalmar
Quality professionals pride themselves in being efficient and are always searching for ways to improve their approach to improving processes. One of the methods for doing so is to have modern, up to...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
“Writing is not a job; it’s a hobby!” thundered my father when I told him my plans for college. “You need to get a profession: Medicine, law, engineering, or accounting.”  I cheerlessly...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Ray Bell was a math teacher, turned credit manager of a farm equipment company in my rural southern Georgia hometown. He was also my dad. I knew he kept a very detailed ledger book that had...
Paul Gay's picture
Paul Gay
Wireless communications have well and truly arrived in the industrial arena and considerable effort is now being put into integration and the writing of standards. In this article, the author...
Thomas R. Cutler's picture
Thomas R. Cutler
Innovative vehicle-mounted, hand-held, and wearable mobile computers must be dependable, tough, and reliable. Wireless computers extend corporate networks to mobile workers in demanding conditions...
Sean M. Dozier's picture
Sean M. Dozier
Do you really need to read another story about how project management and statistics helped some organization save money and meet their goals? Why are you even looking for case studies? Did your...
Mike Micklewright's picture
Mike Micklewright
It’s pretty obvious that in so many companies, based on their actions and behaviors, CEOs and other top managers just don’t get ISO 9001 and all the derivative standards. The following 10 signs...