Quality Insider Features

Denis Leonard's picture
Denis Leonard
A key aspect of quality management is the importance we place on employees, i.e., valuing people. We spend a significant amount of time and money officially sending this message to our team,...
Jane Martinsons's picture
Jane Martinsons
With or without health care reform, health care quality professionals know that change is already a new reality for U.S. health care, transforming the industry, their own organizations, and their...
Jennifer Sprance's picture
Jennifer Sprance
The molecular diagnostics industry is a relatively new territory that offers much promise for early disease detection and personalized patient care. When analyzing samples at the molecular level,...
Steve Moore's picture
Steve Moore
The purpose of this article is to give you an appreciation of the Quincunx as an educational tool for teaching some of the theory behind the tools and concepts of so-called modern quality management...
Florence Stone's picture
Florence Stone
Problem solving can take up a lot of managerial time. So it makes sense for you to resolve problems before they develop, let alone grow to affect the bottom line. As a manager, you practice...
Dan Adams's picture
Dan Adams
If you’re like most business-to-business (B2B) suppliers, you’re probably making certain predictable mistakes that can greatly affect your ability to compete. Unless your company has smarter...
Konica Minolta Sensing Americas Inc.'s picture
Konica Minolta Sensing Americas Inc.
Alfred Kärcher GmbH & Co. KG is a global leader in the field of cleaning technology. Their innovative cleaning products are manufactured in Baden-Württemberg, continuously improved, efficiently...
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Birgit Albrecht
Reishauer AG is a company with a long tradition in the gear industry. Reishauer’s products range from tooth profile grinding machines, to diamond and CBN tools, which the company exports to...
Bill Kalmar's picture
Bill Kalmar
Most of us, I suspect are familiar with the phrase, “Dog Days of Summer,” meaning the hottest, most sultry days of summer, typically early July through early September.  Sometimes the time frame is...
Dong-Yea Sheu's picture
Dong-Yea Sheu
This article describes a novel, integrated micromanufacturing process utilizing a combination of wire electro discharge grinding (WEDG) technology and one-pulse electro discharge (OPED) to fabricate...
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Wayne Grant
When your customers’ lives depend on your products, you take extra care in manufacturing each piece. That’s one reason AO Precision Manufacturing LLC of Daytona Beach, Florida, pays so much...
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Craig Leising
Measuring the sharp edges of cutting tools is a challenging process, because it involves a small radius, which requires high lateral resolution and high angles. It is also important to be able to...
Miriam Boudreaux's picture
Miriam Boudreaux
The first thing you need to do when you are evaluating a potential supplier based on their ISO 9001 certificate is request that they provide you with a copy of the certificate itself. If the company...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
In the early 1970s I was a young teenager who was completely caught up in the Zeitgeist. I admired the long-haired rebels and radicals who were engaged in protesting the establishment and developing...
Steven Ouellette's picture
Steven Ouellette
If you can’t trust your measurement system, you can’t do anything with the data it generates. Last month, in “ Letting You In On a Little Secret,” we talked about the purpose of measurement system...
Michelle LaBrosse's picture
Michelle LaBrosse
With the explosion of social media, you’re hearing a lot about personal brands again. Now, the infamous “15 minutes of fame,” coined by Andy Warhol, is a reality for anyone who can upload a video to...
Raissa Carey's picture
Raissa Carey
W hen I started working on this story, I had an idea in mind. Based on a report that Quality Digest Daily ran in October, “Shifts in Consumer Spending and Saving to Usher in a New Economic Era,”...
Matt Edison's picture
Matt Edison
During annual strategy meetings managers use all kinds of statistics, projections, charts, and graphs to support and defend their plans for the upcoming year. Culture, the single biggest determinant...
Angelo Lyall's picture
Angelo Lyall
Story update 1/14/2010: We substituted the word "empathize" for "sympathize." Many organizations struggle with leadership, often puzzling over why their management techniques...
Michael Raphael's picture
Michael Raphael
VA Southern Nevada Healthcare System 150-acre campus Faro Laser Scanner LS scanning room elements Photo of section of...