Quality Features

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Steve Rogers
Today’s manufacturers must develop products quickly and inexpensively to meet the demands of a competitive marketplace. Rigorous testing to meet North American product certification requirements may...
Kurt Boveington's picture
Kurt Boveington
With all of the quality lingo over the years, “right-the-first-time,” “prevention vs. detection,” “total quality,” “Six Sigma,” “ kaizen, ” and “continuous improvement,” Intermec Media, a label...
Mike Micklewright's picture
Mike Micklewright
In part 1 of this series, I blamed myself for the recession. Actually, I blamed all quality professionals but I was trying to be polite. I also explained what one of our challenges is, if we hope to...
Bill Kalmar's picture
Bill Kalmar
Anyone who has ever purchased merchandise from L.L. Bean is no doubt aware of this rock solid guarantee: “Our products are guaranteed to give 100% satisfaction in every way. Return anything...
Thomas R. Cutler's picture
Thomas R. Cutler
Plan-Do-Check-Act (PDCA) is an iterative four-step problem-solving process typically used in business process improvement. It’s also known as the Deming Cycle. When W. Edwards Deming postulated this...
William A. Levinson's picture
William A. Levinson
Carbon dioxide emissions are symptomatic of energy consumption in manufacturing, especially in transportation. Therefore initiatives to reduce them often cut supply chain costs as well. However, the...
Daniel M. Smith's picture
Daniel M. Smith
Why would anyone start a new metrology business in this economic climate? Why would they do it in Michigan, the epicenter of the automotive industry recession? The short answer is that if you can...
Belinda Jones's picture
Belinda Jones
As energy prices continue to soar and the public—with increased awareness and concern for the environment—continue to demand environmental accountability from manufacturers, companies are looking...
Mike Micklewright's picture
Mike Micklewright
Question: Name the modern-day politicians who best exemplify the Seven Deadly Sins of greed, envy, gluttony, sloth, lust, pride, and anger. The last one is a group of people, not a politician....
Bill Kalmar's picture
Bill Kalmar
Many of us will look back on 2008 as the year when gas prices soared to unbelievable highs and our 401ks dropped to unbelievable lows. A key measure of consumer confidence fell to an all-time low in...
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Tammi Cooper, Ph.D. and William H. Denney, Ph.D.
Second only to leadership, strategic planning has been likely more written about than any other management subject. In studying leadership, we seek to learn the emotional characteristics that...
Thomas R. Cutler's picture
Thomas R. Cutler
Respecting a quality manager’s opinion is meaningless unless there’s enterprisewide buy-in to ideas and quality initiatives. Rarely do the individuals serving on a lean initiative, continued process-...
Frank Gray's picture
Frank Gray
In sports, it's always the fundamentals that your coaches emphasize, like the techniques that you first learn when you’re starting to play baseball—how to hold the ball properly, how to stand and...
Thomas R. Cutler's picture
Thomas R. Cutler
When every product manufactured is unique, clients often accept quality risks in order to deliver the project on time. Testing time is limited by the project nature of a manufacturing process and ...
Bill Kalmar's picture
Bill Kalmar
As we move into the frenzy of the holiday shopping season, most of us will have encounters with shopping center store personnel and restaurant staff. Stores and restaurants will be filled with...
Tom Travis's picture
Tom Travis
Do you know what’s really going on in your overseas partners’ and suppliers’ plants? Are you sure? Many companies are unable to answer with a confident yes. That’s bad news. In a time when companies...
Joe Caliro's picture
Joe Caliro
Many companies include a variation of the goal “Provide world-class service” in their mission statements. These same companies have well-planned business strategies and comprehensive marketing...
Peter Cappelli's picture
Peter Cappelli
Failing to manage your company’s talent needs is the equivalent of failing to manage your supply chain. Supply chain managers ask questions like ”Do we have the right parts in stock?“ “Do we know...
Joseph OBrien's picture
Joseph OBrien
A few months ago, I received training on ISO 9001 process auditing. It was very thorough and put on by a very enthusiastic man. I was really enjoying the training, and I planned to take my newfound...
Jeffrey A. Miller's picture
Jeffrey A. Miller
Elevated systemic anxiety can have severe effects, and most organizations are at risk. The good news is that it takes only one person to break the cycle and turn the company around. If you’re a...