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Quality Is Not a Niche

It’s the thread that binds all industries and processes… or should be

Ryan E. Day
Wed, 03/14/2012 - 10:24
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I’m having that conversation with my bosses… again. I am promulgating the notion of reaching out to industries and audiences that we really aren’t engaging. However, more than once I’ve been told that the quality industry is a very narrow niche. To this I say, “Horse pucky!”

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I believe this viewpoint illustrates a mindset that holds many companies back from realizing their full potential.

Quality is not a niche. Quality is not a department. It’s not an event or a seminar or a goal. Quality isn’t lean, Six Sigma, 5S, or control charts. Quality is planning, building, and serving—in any industry—as close to perfect as possible, and as near to prescribed parameters as possible. To create a quality product or service, quality must first manifest as a closely held belief, a way of doing business; quality can’t be an attitude or a feeling or a mood. If quality isn’t fundamental in a company’s entire process, it’s painfully obvious in the output.

 …

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Comments

Submitted by jmagnuso on Mon, 03/19/2012 - 11:01

Business Management Standards

I'm in eager anticipation when ISO 9001 is renamed to Business Management Standards.  When we can encompass the idea of running a business with all the requirements of the standard is the day that quality loses its niche and is embraced as THE way to do things.  

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Submitted by David Jerge on Wed, 03/21/2012 - 13:02

Quality

Ryan,

Good article - thank you.

As W.Edwards Deming said "Quality is everyone's responsibility".

Regards,

David

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