Quality Features

Minitab LLC's picture
Minitab LLC
Story update 8/27/2009: An error was spotted and corrected by author in paragraph starting with "The population mean for a six-sided die..." Mark Twain famously quipped that there were three ways...
Denise Robitaille's picture
Denise Robitaille
The final draft of the revised ISO 9004 standard is out for ballot. This means that it will hopefully be available before the end of this year. It’s radically different from the last version. For...
Miriam Boudreaux's picture
Miriam Boudreaux
Even after many years of hearing the words ISO 9000 and seeing many organizations achieve registration to ISO 9001, there are still companies who are skeptical when it comes to going for ISO 9001...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
The sweet strains of a Puccini aria cut through the Saturday night clatter of the busy Italian restaurant in New York City, but it wasn’t coming from the aging voice of the Sicilian baritone, who...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
Story update 8/24/2009: The original graphics for this story were missing key data due to errors in converting them. We have fixed the problem.   I n “Do You Have Leptokurtophobia?” Don...
International Electrotechnical Commission IEC's picture
International Electrotechnical Commission IEC
To come to the brow of a hill and see on the horizon a line of giant wind turbines, their arms turning majestically, never fails to take one’s breath away. These are awesome structures, imposing in...
Brenda Bence's picture
Brenda Bence
All you have to do is look around you to know that brands are powerful. In fact, most people are so loyal to certain brands that they stick with them for life. If brand-name products can evoke that...
Davis Balestracci's picture
Davis Balestracci
Why do major change initiatives fail? It seems obvious: major change will not happen easily for a long list of reasons. However, if you feel your organization is overmanaged and underled with...
Belinda Jones's picture
Belinda Jones
Robert James had what it takes to start a manufacturing company focused on oil-free air and gas compressors—history, expertise, and the willingness to take a second chance on a business he knows...
Steven Ouellette's picture
Steven Ouellette
Over the past couple of articles, we have explored how an incomplete understanding of how SPC limits are calculated can lead to constructing control charts that look strange.  But using some of the...
Miriam Boudreaux's picture
Miriam Boudreaux
Story update 8/21/2009: We corrected an error regarding the function of the accreditation body.   I’ve worked with several companies over the years and dealt with different individuals,...
David C. Crosby's picture
David C. Crosby
If you are not actively selling quality, you’re missing the boat. Quality (both goodness and conformance), should be sold inside and outside of your company. A song from an old Broadway musical says...
IBS America's picture
IBS America
Madico, the world’s preeminent manufacturer of metalized, coated, and laminated films, has been producing high quality manufactured film systems since 1903. Located in Woburn, Massachusetts, the hi-...
Stewart Anderson's picture
Stewart Anderson
Today, more than ever, the quest for productivity, quality, and speed has spawned a significant number of techniques and tools: lean manufacturing or service, business process improvement; Six Sigma...
Geoff Bilau's picture
Geoff Bilau
Mario Angeles was stuck. His family-operated machine shop, Angeles Precision Engineering LLC, was busy enough with work farmed out to it by larger shops, but Angeles had been repeatedly rebuffed in...
Barry Johnson's picture
Barry Johnson
You see it all the time. After an initial flurry of excitement and support, an organization’s operational excellence effort bogs down. Regardless of the tools or methodologies used, passion dies...
Davis Balestracci's picture
Davis Balestracci
W. Edwards Deming has been dead for almost 16 years. In my opinion, he and Joseph Juran were the true quality giants of the 20th century. No one seems to talk about Deming much any more except to...
David Boghossian's picture
David Boghossian
As the founder of PowerSteering and a practitioner in strategic management and continuous improvement for more than 25 years, I have seen my share of management fads come and go, and even been in...
Esteve Garriga's picture
Esteve Garriga
Real estate bubble, subprime mortgages, financial system, stock markets, and finally, Main Street. The deepest crisis in decades is here, monopolizing media’s headlines, freezing our economies and...
Li Zongming's picture
Li Zongming
Design of experiments (DOE) is a crucial tool in Six Sigma quality management and its application is widespread in Japan; nevertheless, many manufacturing companies in other countries have not...