Quality Features

Arshad Hafeez's picture
Arshad Hafeez
Whenever the economic climate freezes assets and sends investors scurrying for cover, businesses must find new ways to grow and stand out from the competition. Cost-cutting is the obvious, and usual...
Akhilesh Gulati's picture
Akhilesh Gulati
Recently a strategy consultant was overheard saying she writes romantic novels. Look into many organizations and, although said in jest, it has more than a modicum of truth to it. Don’t get me...
Gretchen Hancock's picture
Gretchen Hancock
These days blogs and newspapers seem to make a daily reference to climate change, resource scarcity and security, the environment and the economy. It's overwhelming … and with the legions of experts...
Stanley Cherkasky's picture
Stanley Cherkasky
At the beginning of this year, the International Aerospace Quality Group (IAQG) released revision C to AS9100, the quality management system (QMS) standard for the aviation, space, and defense...
John Bruman's picture
John Bruman
Editors note: The author submitted this just days before he lost his job. What is ironic about this "rant," as Bruman puts it, is that it was written seven years ago. Do we never learn...
Russ Russo's picture
Russ Russo
The original title for this article was “How to Win the Baldrige.” But of course, no one can give you some secret on how to win the Malcolm Baldrige National Quality award. Instead, this article...
Chet Kagel's picture
Chet Kagel
Command Medical Products of Ormond Beach, Florida, is a medical-device manufacturer that designs, manufactures, assembles, and packages disposable medical devices such as intravenous tubing, blood...
Bill Kalmar's picture
Bill Kalmar
None of us, I suspect, are fond of visiting our physician, making an unexpected trip to the hospital emergency room, or undergoing an operation. From time to time, we hear about the unanticipated...
Donald J. Wheeler's picture
Donald J. Wheeler
Last month we showed the X chart in figure 1. The four lowest values and the three highest values were seen to be “outliers” when we looked at the histogram. When we fitted a bell-shaped curve to...
Dan Seal's picture
Dan Seal
Many of us in the aerospace community have come to know the value of data in the Online Aerospace Supplier Information System (OASIS), a reliable resource for aerospace supplier certification and...
Anonymous's picture
Here’s a story that proves once again that exciting quality applications can occur anywhere in the world. BHP Billiton operates the EKATI Diamond Mine in Canada’s Northwest Territo­ries,...
Walter Pastorius's picture
Walter Pastorius
Assemblers of large objects, such as automotive bodies, have strongly recognized the need to continually improve processes to enhance dimensional integrity of assemblies, maximize customer aesthetic...
Mike Micklewright's picture
Mike Micklewright
Question: How do Somalian pirates differ from some Wall Street CEOs? Answer: A Somalian pirate takes hostages and demands money. A Wall Street CEO takes money and demands hostages. Without the...
John W. Stoneback's picture
John W. Stoneback
Is your toolholder showing wear in the areas indicated on the toolholder shown? We’ve been asking this question for some time now, and we know the answer. Normally, close inspection of the tapered...
Bill Kalmar's picture
Bill Kalmar
M ost of us, I suspect, have had a week that we would prefer relegating to our mental recycle bin. But every now and then we have a week that is truly remarkable. I recently had such a week that...
Bill Kalmar's picture
Bill Kalmar
M ost of us, I suspect, have had a week that we would prefer relegating to our mental recycle bin. But every now and then we have a week that is truly remarkable. I recently had such a week that...
Anonymous's picture
Standards Council of Canada
Abiding by strict environmental rules can at times seem as much like a religion as a lifestyle. It’s often difficult and even conflicting to balance the intention to live “green” with the...
Anonymous's picture
Francisco Castaño, Gerardo Mendez, Julio Ayala, and Linda Day
The approach of using a Wiki to document a quality management system (QMS) may seem overwhelmingly obvious in a year or so, yet we are far from that today. Chances are you've used Wikipedia on the...
Michael Casey's picture
Michael Casey
S ince 1979, an automotive-parts manufacturer had one premier product that is used by automakers such as General Motors, Toyota, Ford, Honda, Mercedes, and Daimler-Chrysler. For competitive...
Bill Kalmar's picture
Bill Kalmar
Since the year 2000, we have either been mesmerized, entertained, or in my case, irritated by a TV program called “Survivor.” Contestants on this show are isolated in the wilderness and compete...