Bill Kalmar
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with...
Bill Kalmar
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with...
Douglas C. Fair
Just weeks after earning my industrial statistics degree, I hired on with a major aerospace company. My first “real” job entailed working with engineers and operators to deploy statistical process...
Scott Deming
Today’s world is filled with savvy consumers. They know how to find the best deals. They’re up on all the latest trends. If there’s a hot new product on the market, they don’t...
Anthony V. Fasolo
As a regional director for loss prevention for the Marriott Corp. in the 1980s, I attended an “Insight To Time Management” seminar conducted by Charles Hobbs of Salt Lake City. The ideas...
Fred L. Eargle
Meet Chet, industrial engineer and manager of a small manufacturing department. He just came to this company a few months ago. This is his second job since graduation. He was a line supervisor for...
Dan Coughlin
If you have only $10,000 to improve your business, should you pour it into a marketing initiative or a performance initiative? I vote for improving performance every time. The long-term payback will...
Bill Kalmar
How many times have you viewed a compelling story on TV, or read a newspaper or magazine account of an investigation of wrongdoing and then never discovered the outcome? Mass media tantalize us with...
David Weldon
This article is reprinted with permission from the July 2007 issue of ExecDigital. At age 160, the New England Confectionery Co. is the oldest multiline candy company in the United States and one of...
Mike Micklewright
“I’m starting with the man in the mirror, I’m asking him to change his ways.”by Michael Jackson
Question: What did the registrar auditor do after informing his client that he wasn’t allowed to give...
Paul Midler
Numerous news stories this past month have focused on concerns about the quality and safety of certain Chinese exports. In this opinion piece, Paul Midler discusses “quality fade” in China, which he...
Bipin Roy
Story update 11/1/2010: We had the incorrect author shown for this story. The author is Bipin Roy.
Welcome to the information technology world of governance boards, compliance councils,...
Quality Transformation With David Schwinn
We recently lost two great American authors, Kurt Vonnegut and David Halberstam. I liked them because they told the truth. At least their truth agreed with my truth, and it seems like the truth of...
Denis Leonard and Bill Denney
For nearly 20 years, the Baldrige Criteria for Performance Excellence have proven themselves time and again to be a path to exceptional organizational performance. Used in more than 70 countries...
Bill Kalmar
Whenever I enter a Ritz-Carlton hotel, I know “I’m not in Mediocreville anymore!” Walking through those doors transports me to a world unparalleled in service, with guest amenities and services...
Douglas C. Fair
I frequently hear discussions among engineers, managers, and higher-ups concerning process capability, an alphabet soup of indexes and three-letter designations. The indexes are bandied about as...
Craig Cochran
A few years ago, I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and...
Prasad Nair
Quality and customer focus have always been topmost strategic weapons in the arsenal of successful corporations, which nurture strategic initiatives like a gardener looks after a garden. It...
Bill Kalmar
Organizations that provide spectacular customer service always keep their line people informed of new developments or offers that will improve a process, and of glitches in the system that may have...
I recently got a call from the owner of a local manufacturing company asking my advice on whether to implement SAP. This is a single-site, $5 million operation with one nice, big, contiguous...
