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Quality 4.0: What Defines Successful New Product Introduction?
Dan Jacob
Developing profitable, timely, high-quality products is more important today than ever before. Visibility of in-use product performance has never been higher, while competitive pressures continue to squeeze margins and time to market. Manufacturers devote considerable cost and effort to new…
Embroidering Electronics Into the Next Generation of Smart Fabrics
Asimina Kiourti
Archaeology reveals that humans started wearing clothes some 170,000 years ago, very close to the second-to-last ice age. Even now, though, most modern humans wear clothes that are only barely different from those earliest garments. But that’s about to change as flexible electronics are…
Benefits of FDA’s Breakthrough Device Program
Malvina Eydelman
The U.S. Food and Drug Administration’s (FDA) Breakthrough Devices Program is beginning to show important results for patients since it was established in late 2016 under the 21st Century Cures Act to help patients gain timely access to breakthrough technologies. Consider Second Sight Medical…
It’s All Right to Be Wrong in Science
Paulina Kuo
I am a scientist. I am often wrong, and that’s OK. You may have heard about major errors in science and engineering that made the news headlines, like the collapse of the Tacoma Narrows Bridge, aka “Galloping Gertie,” or the 1999 crash of the Mars Climate Orbiter. Or maybe you’ve seen the recent…
FARO QuantumS Helps Woodland Trade Co. Win Jobs, Boeing Supplier of the Year, Part 2
Ryan E. Day
In part one of this article, we explored how Woodland Trade Co. (WTC) leveraged high-accuracy portable CMMs to help land tight-tolerance aerospace contracts, and even earn Boeing’s Supplier of the Year award. Here in part two, WTC’s QA manager William Shanks reveals the advanced technology that…
How to Turn ‘Data Exhaust’ Into a Competitive Edge
Knowledge at Wharton
Instead of the internet of things (IoT), perhaps we should call it the “data of things” or the “internet of data?” IoT will generate a staggering 400 zettabytes (or 400 trillion gigabytes) of data a year by 2018, according to the 2016 Cisco Visual Networking Index. This is being driven by…
Trust: Keep Your Customer Covenants
Chip Bell
The coolest birthday present I ever received was a gift from my wife a number of years ago; it was a white 1962 Mercedes-Benz 220 sedan reasonably well-restored. But the classy antique car, with its deep fenders and leather seats, turned out to be a real lemon. That’s about all I remember about…
Innovation Requires Learning, Relearning, and Unlearning
Jeffrey Phillips
There’s probably few activities that corporate folks enjoy less than corporate training. For most it’s guaranteed to be a slog, or a review of policies and procedures rarely used and important only to a specific team or set of circumstances. Most people assume they have enough knowledge to do the…
Converting CO2 Into Usable Energy
Brookhaven National Laboratory
Imagine if carbon dioxide (CO2) could easily be converted into usable energy. Every time you breathe or drive a motor vehicle, you would produce a key ingredient for generating fuels. Like photosynthesis in plants, we could turn CO2 into molecules that are essential for day-to-day life. Now,…
Driving Sustainable Change
Barry Johnson
People naturally fear change. I hear that all the time, but I don't believe it. What people really fear is the unknown. People actually embrace change if they understand it. We see this when people try to change their habits, their bodies, their relationships, and their jobs. They don't fear those…
Parents: Hold Yourselves Accountable for the Skills Gap
Laurel Thoennes @ QD
Employers can’t find people with the skills needed for the today’s workplace, because high schools and universities fail to teach students useful job skills. The skills gap is a decades-old and well-known problem that will remain unsolved unless we flip priorities not only in our school systems…
Upstream vs. Downstream
The Un-Comfort Zone With Robert Wilson
Deb asked me, “Would you like to come over to my house tonight and learn about a business opportunity?” I’d met Deb on a church trip, and had been crushing on her for weeks. She could have ended her question with, “and scrub dirty toilets?” and I would’ve been there, because all I heard was “come…
Which Revolution Is More Historic: Industrial or Tech?
Edmund Andrews
It’s an article of faith that technological innovation is crucial to prosperity and is currently changing our lives at an unprecedented rate, but how do we know if the pace of pioneering breakthroughs is any faster today than it was during Thomas Edison’s era? In fact, some economists argue that…
Inside Quality Digest Live for Feb. 23, 2018
Dirk Dusharme @ Quality Digest
In our Feb. 23, 2018, episode of QDL, we considered if writing a novel makes you a better CEO, patents and innovation, and if should you blindly trust academic studies. Plus, we threw in cost of quality... just because. “Five Things I Learned Writing a Novel That I Wished I Knew When I Was a CEO”…
Just What the Doctor Ordered
Mary Beth O’Leary
Matt Bianchi had a problem. As chief of the division of sleep medicine at Massachusetts General Hospital, he needed a better way to diagnose sleep disorders. Typically, a patient seeking a diagnosis needs to come into a sleep lab and be attached to a number of devices. This setting is hardly…
On Innovation, Intelligent Risks, and Leaking Sinks
Harry Hertz
The Baldrige Excellence Framework encourages organizations to create an environment for innovation by pursuing intelligent risks. How do you know whether a new idea is an intelligent risk, and therefore worth pursuing? How do you know if the resulting change is an innovation? An experience from my…
FARO QuantumS Helps Woodland Trade Co. Win Jobs, Boeing Supplier of the Year, Part 1
Ryan E. Day
Manufacturing activities have strong ties to economic prosperity. Deloitte’s 2016 Global Manufacturing Competitiveness Index states, “Nations and companies are striving to advance to the next technology frontier and raise their economic well-being.” It’s no surprise that the manufacturing sector is…
Industry 4.0 and Your Total Cost of Quality
Stephen McCarthy
Cost of quality (CoQ) is certainly not a new topic. It was first described in 1956 by American quality control expert Armand V. Feigenbaum in a Harvard Business Review article. As you likely already know, CoQ consists of four categories: internal and external failures, and appraisal and prevention…
Off Earth, on Budget
Taran March @ Quality Digest
What must it be like to be Elon Musk? Here’s a guy who can successfully launch the world’s most powerful rocket into space, a feat hitherto reserved for nations with decent budgets. Since 2010 his commercial company, SpaceX, has been ferrying satellites to their permanent homes, and delivering…
Inside Quality Digest Live for Feb. 9, 2018
Dirk Dusharme @ Quality Digest
Our Feb. 9, 2018, episode of QDL looked at electronic notes, electronic privacy, smart electronic device, and... wow... have we taken technology too far? “Study Shows Doctors Record Better Notes After Using Best-Practices Program” Shortcuts to electronic note taking, such as autofill and copy…
Blockchain’s Value and IoT
Jessica Groopman
There’s much ado about blockchain, and still plenty ado about the internet of things (IoT). But are these two technology phenomena complementary? Both suffer from significant barriers such as scale, market fragmentation, costs, and regulatory issues. But if the past is prologue, technological…
Advanced Manufacturing Trends to Watch
Gordon Styles
Within the advanced manufacturing industry there will always be a race to reduce speed and cost while maintaining quality. To this end, the industry’s landscape continues to quickly change as new technologies enter the market, new strategies are adopted, and consumer preferences evolve. Below are…
Inside Quality Digest Live for Feb. 2, 2018
Mike Richman
It was Groundhog Day last Friday, and fortunately neither Dirk nor I saw our shadows. Early springs for everyone! Take a gander at what we showed you instead: “Millions, Billions, Trillions: How to Make Sense of Numbers in the News” If you’re number-challenged (like moi), you’ll enjoy this piece…
Disrupting the Car Insurance Industry
Brian Rogers, Karel Cool, Christophe Angoulvant
Disruptive ventures arise from mobile device ubiquity, data-powered AI, and digital platforms that connect buyers and suppliers in new ways. They are reshaping industries such as transportation (e.g., Uber, Lyft, and Didi Chuxing), hospitality (e.g., Airbnb and FlipKey), payment services (e.g.,…
The Three Dilemmas of Data Gathering
Annet Aris
After an initial phase of euphoria about how the digital world improves our daily life with virtual assistants, among other gadgets and services, slowly but surely, we're coming firmly back to earth. Post-honeymoon, the breakneck speed of digital development has created an increasing number of…

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