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Can Retail Pharmacies Come to the Aid of U.S. Healthcare?
Knowledge at Wharton
America’s healthcare system has been on the examining table lately: from the tortuous battle over the Affordable Care Act, to Senator Bernie Sanders’ bill to allow low-cost prescription drugs in from Canada, to the intriguing announcement in January that Amazon, Berkshire Hathaway, and JPMorgan…
We Don’t Care About Data Privacy
Dirk Dusharme @ Quality Digest
On April 10, 2018, Facebook co-founder and CEO Mark Zuckerberg testified before Congress regarding the unauthorized sharing of 87 million Facebook users’ personal data, vacuumed up by data research company Cambridge Analytica. There were pointed questions regarding Facebook’s lack of transparency…
Three Reasons Quality Professionals Must Be Part of Manufacturing’s Digital Transformation
Frank Defesche
Your company leadership team just issued a corporate goal (aka mandate) of reducing defects to fewer than five per million units made. This goal is coupled with a need to reduce manufacturing costs by 10 percent while meeting new good manufacturing practices (GMP) or ISO standards. Oh, and you have…
HoneyBot Lures in Digital Troublemakers
Georgia Tech News Center
It’s small enough to fit inside a shoebox, yet this robot on four wheels has a big mission: keeping factories and other large facilities safe from hackers. Meet the HoneyBot. Developed by a team of researchers at the Georgia Institute of Technology, the diminutive device is designed to lure in…
Quality 4.0: What Defines Successful New Product Introduction?
Dan Jacob
Developing profitable, timely, high-quality products is more important today than ever before. Visibility of in-use product performance has never been higher, while competitive pressures continue to squeeze margins and time to market. Manufacturers devote considerable cost and effort to new…
Embroidering Electronics Into the Next Generation of Smart Fabrics
Asimina Kiourti
Archaeology reveals that humans started wearing clothes some 170,000 years ago, very close to the second-to-last ice age. Even now, though, most modern humans wear clothes that are only barely different from those earliest garments. But that’s about to change as flexible electronics are…
Benefits of FDA’s Breakthrough Device Program
Malvina Eydelman
The U.S. Food and Drug Administration’s (FDA) Breakthrough Devices Program is beginning to show important results for patients since it was established in late 2016 under the 21st Century Cures Act to help patients gain timely access to breakthrough technologies. Consider Second Sight Medical…
It’s All Right to Be Wrong in Science
Paulina Kuo
I am a scientist. I am often wrong, and that’s OK. You may have heard about major errors in science and engineering that made the news headlines, like the collapse of the Tacoma Narrows Bridge, aka “Galloping Gertie,” or the 1999 crash of the Mars Climate Orbiter. Or maybe you’ve seen the recent…
FARO QuantumS Helps Woodland Trade Co. Win Jobs, Boeing Supplier of the Year, Part 2
Ryan E. Day
In part one of this article, we explored how Woodland Trade Co. (WTC) leveraged high-accuracy portable CMMs to help land tight-tolerance aerospace contracts, and even earn Boeing’s Supplier of the Year award. Here in part two, WTC’s QA manager William Shanks reveals the advanced technology that…
How to Turn ‘Data Exhaust’ Into a Competitive Edge
Knowledge at Wharton
Instead of the internet of things (IoT), perhaps we should call it the “data of things” or the “internet of data?” IoT will generate a staggering 400 zettabytes (or 400 trillion gigabytes) of data a year by 2018, according to the 2016 Cisco Visual Networking Index. This is being driven by…
Trust: Keep Your Customer Covenants
Chip Bell
The coolest birthday present I ever received was a gift from my wife a number of years ago; it was a white 1962 Mercedes-Benz 220 sedan reasonably well-restored. But the classy antique car, with its deep fenders and leather seats, turned out to be a real lemon. That’s about all I remember about…
Innovation Requires Learning, Relearning, and Unlearning
Jeffrey Phillips
There’s probably few activities that corporate folks enjoy less than corporate training. For most it’s guaranteed to be a slog, or a review of policies and procedures rarely used and important only to a specific team or set of circumstances. Most people assume they have enough knowledge to do the…
Converting CO2 Into Usable Energy
Brookhaven National Laboratory
Imagine if carbon dioxide (CO2) could easily be converted into usable energy. Every time you breathe or drive a motor vehicle, you would produce a key ingredient for generating fuels. Like photosynthesis in plants, we could turn CO2 into molecules that are essential for day-to-day life. Now,…
Driving Sustainable Change
Barry Johnson
People naturally fear change. I hear that all the time, but I don't believe it. What people really fear is the unknown. People actually embrace change if they understand it. We see this when people try to change their habits, their bodies, their relationships, and their jobs. They don't fear those…
Parents: Hold Yourselves Accountable for the Skills Gap
Laurel Thoennes @ QD
Employers can’t find people with the skills needed for the today’s workplace, because high schools and universities fail to teach students useful job skills. The skills gap is a decades-old and well-known problem that will remain unsolved unless we flip priorities not only in our school systems…
Upstream vs. Downstream
The Un-Comfort Zone With Robert Wilson
Deb asked me, “Would you like to come over to my house tonight and learn about a business opportunity?” I’d met Deb on a church trip, and had been crushing on her for weeks. She could have ended her question with, “and scrub dirty toilets?” and I would’ve been there, because all I heard was “come…
Which Revolution Is More Historic: Industrial or Tech?
Edmund Andrews
It’s an article of faith that technological innovation is crucial to prosperity and is currently changing our lives at an unprecedented rate, but how do we know if the pace of pioneering breakthroughs is any faster today than it was during Thomas Edison’s era? In fact, some economists argue that…
Inside Quality Digest Live for Feb. 23, 2018
Dirk Dusharme @ Quality Digest
In our Feb. 23, 2018, episode of QDL, we considered if writing a novel makes you a better CEO, patents and innovation, and if should you blindly trust academic studies. Plus, we threw in cost of quality... just because. “Five Things I Learned Writing a Novel That I Wished I Knew When I Was a CEO”…
Just What the Doctor Ordered
Mary Beth O’Leary
Matt Bianchi had a problem. As chief of the division of sleep medicine at Massachusetts General Hospital, he needed a better way to diagnose sleep disorders. Typically, a patient seeking a diagnosis needs to come into a sleep lab and be attached to a number of devices. This setting is hardly…
On Innovation, Intelligent Risks, and Leaking Sinks
Harry Hertz
The Baldrige Excellence Framework encourages organizations to create an environment for innovation by pursuing intelligent risks. How do you know whether a new idea is an intelligent risk, and therefore worth pursuing? How do you know if the resulting change is an innovation? An experience from my…
FARO QuantumS Helps Woodland Trade Co. Win Jobs, Boeing Supplier of the Year, Part 1
Ryan E. Day
Manufacturing activities have strong ties to economic prosperity. Deloitte’s 2016 Global Manufacturing Competitiveness Index states, “Nations and companies are striving to advance to the next technology frontier and raise their economic well-being.” It’s no surprise that the manufacturing sector is…
Industry 4.0 and Your Total Cost of Quality
Stephen McCarthy
Cost of quality (CoQ) is certainly not a new topic. It was first described in 1956 by American quality control expert Armand V. Feigenbaum in a Harvard Business Review article. As you likely already know, CoQ consists of four categories: internal and external failures, and appraisal and prevention…
Off Earth, on Budget
Taran March @ Quality Digest
What must it be like to be Elon Musk? Here’s a guy who can successfully launch the world’s most powerful rocket into space, a feat hitherto reserved for nations with decent budgets. Since 2010 his commercial company, SpaceX, has been ferrying satellites to their permanent homes, and delivering…
Inside Quality Digest Live for Feb. 9, 2018
Dirk Dusharme @ Quality Digest
Our Feb. 9, 2018, episode of QDL looked at electronic notes, electronic privacy, smart electronic device, and... wow... have we taken technology too far? “Study Shows Doctors Record Better Notes After Using Best-Practices Program” Shortcuts to electronic note taking, such as autofill and copy…
Blockchain’s Value and IoT
Jessica Groopman
There’s much ado about blockchain, and still plenty ado about the internet of things (IoT). But are these two technology phenomena complementary? Both suffer from significant barriers such as scale, market fragmentation, costs, and regulatory issues. But if the past is prologue, technological…

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