Innovation Features

Steven Brand's picture
Steven Brand
The manufacturing industry in the United States is ripe for a new industrial revolution, and artificial intelligence and robotic automation are set to play a key role in that change. Because...
Markus Grau's picture
Markus Grau
Industry 4.0, cyber-physical systems, or the internet of things (IoT): the paradigm shift in the production economy is cheerfully progressing under various names. What they all refer to is the...
Mike Richman's picture
Mike Richman
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered: “Most ‘...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us. —Anne Lamott Howard Perdue was the owner, manager, and spiritual leader...
Scott Berkun's picture
Scott Berkun
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?” A favorite...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
I loved my Honda. Is it OK to cling to that emotion, even after a car takes its final drive and lands in a dissection yard to be pulled to pieces so other old Hondas can stay on the road? Are there...
Walter Copan's picture
Walter Copan
For the last 30 years, NIST and the Department of Commerce, together with the President of the United States, have been recognizing the nation’s most outstanding organizations with the Malcolm...
Phanish Puranam's picture
Phanish Puranam
What would you say about a system that improves performance but is disliked by a significant percentage of those participating in it? Conventional organizational hierarchy may be just such a system...
Jim Benson's picture
Jim Benson
People are always asking us for help with ways to prioritize. Almost everyone believes prioritization to be an action in and of itself. They ask, “What mechanisms do you use to prioritize?” However...
Jeffrey Phillips's picture
Jeffrey Phillips
I was leading an innovation workshop recently with a company that invited some of its customers to talk about the future. We were interested in getting feedback from key B2B customers about the...
Quality Digest's picture
Quality Digest
Each Friday, Mike Richman and Dirk Dusharme co-host Quality Digest Live, a 30-minute web TV show. On QDL they offer up news and commentary about the issues facing quality professionals and their...
Trevor Blumenau's picture
Trevor Blumenau
How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right? You...
Tab Wilkins's picture
Tab Wilkins
There’s no question the digital manufacturing revolution is racing at us. As a small or medium-sized manufacturer, how close are you to already being “smart?” Here are five steps in the journey to...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Our Dec. 8, 2017, episode of QDL looked at smart manufacturing, remanufacturing, pants-on-fire bosses, and five things your QMS needs. “Smart Manufacturing Trends in 2017” The digital...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
Who hasn’t been subjected to fear, manipulation, hypocrisy, and greed? The majority of the human race is continuously under the thumb of individuals who have succumbed to these unconscious states...
Steven Brand's picture
Steven Brand
Smart manufacturing trends in 2017 indicate that a radical transformation in the manufacturing sector is taking place. In a report by global market research firm BCC Research, the global market for...
Mike Richman's picture
Mike Richman
During last Friday’s episode of QDL, we examined the potential of quality thinking to improve outcomes for people’s health, manufacturing, and workplace efficiency. Let’s take a look: “World...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
We are fast approaching the time when companies realize and are ready to accept the astonishing power of empowering people, and the remarkable changes that can result. Yes, people as a...
Minter Dial's picture
Minter Dial
The onslaught of disruptive technologies has resulted in business and operating models being turned upside-down. This requires a shift in mindset. Invariably, change is difficult. We are all...
Scott Shackelford's picture
Scott Shackelford
Hackers around the world are attacking targets as diverse as North Dakota’s state government, the Ukrainian postal service, and a hospital in Jakarta, Indonesia. Unfortunately, many governments—in...