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The Manufacturing Landscape: Looking Forward, Looking Back
Ken Voytek
I find that every so often it is good to step back and think about the current state of manufacturing in the broadest sense. We all see bits and pieces as part of our daily work with manufacturers across the country and from reading the news, but sometimes it can be difficult to fit those puzzle…
Handling Product Recalls and Product Liability Lawsuits
Randall Goodden
The manufacturing industry, stock market, and new product development have really taken off in the past four years, and there’s a lot of focus now on moving offshore manufacturing back into the United States. With all of this growth, it is also apparent that many manufacturing corporations are…
When It Comes to Leadership, This Is What Really Matters
Lolly Daskal
When I first started out as an executive leadership coach, not many CEOs saw the importance of leadership coaching or development. During the past few years attitudes have changed, and recent research finds that 90 percent of CEOs are planning to increase their investment in leadership development…
Trustworthy AI
NIST
Artificial intelligence (AI) promises to grow the economy and improve our lives, but along with these benefits, it also brings new risks that society is grappling with. How can we be sure this new technology is not just innovative and helpful, but also trustworthy, unbiased, and resilient in the…
Maximal Productivity, Part 1
Naphtali Hoff
Workplace productivity is a huge challenge for nearly every company, business, and organization. Leaders struggle to get their own work done (and do the right work,) while also guiding, empowering, and motivating their people to achieve maximal productivity. Although the projections vary, estimates…
Offshoring, Reshoring, or Rightshoring?
Paavo Käkelä
After two decades of offshore productions in low-cost countries, manufacturers are now struggling with the rapidly growing salaries and countereffects of cheap production. The question that industries are asking today is: Do we continue offshoring, or should we consider reshoring? The right answer…
Paper Is Expensive
Jon Speer
Believe it or not, paper is very expensive. Although the going rate for a ream of standard copy paper is only about 10 bucks, the expense of relying on paper for your medical device quality management system is downright outrageous. Some medical device manufacturers have recognized how expensive…
Is a Four-Day Workweek Possible?
Anthony Veal
When Microsoft gave its 2,300 employees in Japan five Fridays off in a row, it found productivity jumped 40 percent. When financial services company Perpetual Guardian in New Zealand trialed eight Fridays off in a row, its 240 staff reported feeling more committed, stimulated, and empowered.…
Where AI Can Help Your Business (and Where It Can’t)
Phanish Puranam
Machine learning, the latest incarnation of artificial intelligence (AI), works by detecting complex patterns in past data and using them to predict future data. Since almost all business decisions ultimately rely on predictions (about profits, employee performance, costs, regulation, etc.), it…
To Be a Baldrige Examiner: ‘Truly Committed to Helping’
Christine Schaefer
Robert Rouzer is retired, but he may be busier than ever as a Baldrige volunteer. In recent years, Rouzer has served not only as a Baldrige examiner for the Baldrige Performance Excellence Program, but also as a state-level examiner for two Baldrige-based award programs that are part of the…
The Four Yokes of the Change Agent
Jim Benson
‘It’s the shoes!” Spike Lee yelled into the camera on the Air Jordan ads. But it was never the shoes. Michael, Magic, and LeBron would have outplayed their leagues in golf cleats. It was never the shoes. But it was us, the salespeople. In our case, the intelligencia that “trains” people to be…
Can Model-Based Definition Succeed Without Automating 3D-Model Quality?
Annalise Suzuki
The argument for moving toward enterprisewide model-based definition is simple: The way we describe products is increasingly digital, not paper-based. The way we optimize and validate products seems almost entirely digital, except for a few remaining destructive tests. The way our production…
Visual Standards: Seven Points
Gwendolyn Galsworth
Two of my articles (the first regarding standards, standardization, and standard work; and the second on visual standards) drew a lot of response. Readers were kind enough to share their thoughts and definitions. Some offered new terms to include in the mix: standardized work and visual standard…
Just Add Engineers to the Mix
Michael Baxter
You would expect a building where vinegar is made to have a sour smell, highly pungent, perhaps with a whiff of apple. World Technology Ingredients (WTI) smells nothing like this. Their manufacturing facility, off a county two-lane in Jefferson, Georgia, has a vaguely mineral aroma. More dry than…
Lean in the Public Sector
Dirk Dusharme @ Quality Digest
Government bureaucracies are inefficient. They waste taxpayer dollars, and they have no incentive to improve. We’ve all heard and probably repeated these axioms about wasteful government spending. And it’s often true; you don’t have to look far to find examples of government overpaying for products…
Helping Public-Sector Agencies to Be More Efficient and Effective
Ryan E. Day
Lean: an employee-championed method of waste reduction. Six Sigma: a robust method of defect reduction. Embracing both methods provides organizations with multiple tools for continuous improvement. Developed for manufacturing, lean Six Sigma has now been recognized by government agencies as a…
Education, Improved
Taran March @ Quality Digest
At the University of California at San Diego, lean concepts have taken hold. Along with its process improvement curriculum, the university applies what it teaches through initiatives around campus. Projects both complex and simple tackle the snags, waste, and bottlenecks of academic life. Students…
Lean Culture or Lip Service?
Ryan E. Day
Lean looks at ways to reduce waste and improve flow. The principles are relevant to virtually every organizational sector and vertical. It’s no surprise, then, that so many organizations tout lean and devote resources to lean initiatives. But, too often, there is a tendency for a company to promote…
What a Swarm of Bees Can Teach Engineers About Robotic Materials
Orit Peleg
Gathered inside a small shed in the midst of a peaceful meadow, my colleagues and I are about to flip the switch to start a seemingly mundane procedure: using a motor to shake a wooden board. But underneath this board, we have a swarm of roughly 10,000 honeybees, clinging to each other in a single…
Understanding the Cause of Faults in the Lean Factory
Jody Muelaner
Understanding the causes of faults and defects, and then improving the system or process so it won’t happen again, is central to lean manufacturing. This article looks at some of the methods used to identify the root causes of issues so that you can prevent downtime and move toward zero-defect…
Clarifying Lean, Lean Manufacturing, and Lean Startup
Takeshi Yoshida
‘Lean” is such a convenient term; everyone uses it based on their own definition. People frequently use “lean” in place of “efficiency,” probably because it sounds more cool. Another round of cost cutting? Sure, let’s tell everyone we’re “going lean,” again. Lean is a proven, powerful productivity…
How a Pilot Program Can Ensure Success for Your Automated Layered Process Audits
Travis Carlton
Whether we’re talking to a front-line operator, a plant manager, or CEO, people’s reactions to being assigned a new recurring task are remarkably similar: “Oh great—more to do.” Sound familiar? It’s a reaction that’s common in organizations transitioning from paper-based to an automated digital…
Five Benefits of a Certified Management System
Calin Moldovean
As today’s industries and operations become increasingly more global, an effective management system is rapidly becoming an essential part of a sustainable business strategy. A management system defines how work is done, the desired results, and the controls imposed to ensure those outcomes. Your…
Success Is Living Like Your Cat
Chip Bell
I recently visited the Key West home of famed writer Ernest Hemingway. The descendants of Hemingway’s many six-toed cats still live on the grounds and join visitors as a part of their tour. “A cat has absolute emotional honesty,” wrote Hemingway. “Human beings, for one reason or another, may hide…
Best Practices for Heavy Equipment Manufacturing, Inspection, and Quality Control
Ryan E. Day
With more than 300 employees headquartered in a modern 150,000+ sq ft facility, Plasser American Corp. (PAC) manufactures top-quality, heavy railway construction and maintenance equipment for customers in North America. To stay competitive with international competition, PAC continually looks for…

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