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An Industrialized, Global Food Supply Chain Threatens Human Health
Robyn Metcalf
In an outbreak that has now run for more than 28 months, at least 279 people across 41 states have fallen ill with multidrug-resistant Salmonella infections linked to raw turkey products. Federal investigators are still trying to determine the cause. In response to food company recalls, more than …
Boeing’s 5S Problem
Morgan Sliff
Boeing has been rife with issues lately. While the recent Ethiopian Airlines crash has dominated headlines and elicited an FBI investigation into the company, another federal body has stated it will be keeping a closer eye on Boeing’s safety shortfalls. Boeing is now in hot water with the U.S. Air…
Eliminating the Digital Divide in Life Sciences, Part 1: Compliance Concerns
Matthew M. Lowe
It’s human nature to resist change, and the life sciences industry is not exempt from a change-averse mindset. The proof: Life science organizations (LSOs) lag far behind counterparts in other sectors in implementing digital technologies that are designed to streamline business and manufacturing…
The Pivotal Management Challenge of the AI Era
Theodoros Evgeniou
History indicates that major technological changes can take about half a century to go from the first lab drawings to society. Alan Turing first proposed the Turing machine, laying the foundations of computation, in 1936; the first general-purpose “Turing-complete” system was built in 1945, and “…
Hey Siri! Why Are Food Retailers So Slow to Embrace Technology?
Sylvain Charlebois
Your own voice will likely become the most significant focus for food retailers and restaurants in the immediate future. Voice searches are increasingly becoming the norm. A recent study suggests that more than 50 percent of all online searches will be voice-activated by 2020. To a lesser extent,…
Workplace Safety Standards: ISO 45001
Ryan E. Day
According to the International Labor Organization, around the world every day 7,600 people die from work-related accidents or diseases—that’s more than 2.78 million people every year. To address the issue, the International Organization for Standardization (ISO) has developed a standard, ISO 45001…
Despite Consumer Worries, the Future of Aviation Will Be More Automated
Stephen Rice, Scott Winter
In the wake of the Lion Air and Ethiopian Airlines crashes of Boeing 737 Max planes, people are thinking about how much of their air travel is handled by software and automated systems—as opposed to the friendly pilots sitting in the cockpit. Older commercial airliners, such as the Beechcraft 1900…
The Rising Need for Quality Control Within the Cannabis Industry
Rachel Mann
With medical cannabis being legal in Canada since 2002, and recreational use becoming legal in 2018, Prime Minister Justin Trudeau’s promise to his country has caused a storm. This legal framework has given Canadian companies the leverage to lead the cannabis industry to new heights. Not only…
Boeing Is Doing Crisis Management All Wrong
Kelli Matthews
In a crisis, time is not on your side. A crisis creates a vacuum, an informational void that gets filled one way or another. The longer a company or other organization at the center of the crisis waits to communicate, the more likely that void will be filled by critics. That’s exactly what’s…
Organizing for Safety and Sustainable Performance
Ismael Belmarez
Given the number of meetings most organizations have, you’d think everyone couldn’t help but be on the same page. Sort of a natural, automatic byproduct of spending so much time together. Nice idea, but not really true. In fact, organizing is one of the most difficult things for an organization to…
The Perils of Outsourcing: A Case Study
Tom Taormina
Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s clause 4.1. This article will present, through a case…
The Higher the Quality, the Lower the Cost
Shobhendu Prabhakar
Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers. Common sense also tells us the same thing, i.e., to create higher quality products or services, organizations will…
Information Security: To Hack, or Not to Be Hacked
Chad Kymal
When we think about IT security, we typically think about the large hacks that were reported in the press. When viewed as a whole, we can understand the magnitude of lost data. It’s no surprise that these hacks are what come to mind when we think about information security. The table below shows…
Boeing 737 Max: Air Safety, Market Pressures, and Cockpit Technology
Oihab Allal-Chérif
In just five short months, two Boeing 737 Max 8 airliners crashed, killing a total of 346 passengers and crew members. Both crashes occurred shortly after takeoff, and the similarities between the two catastrophes raised fundamental questions about the aircraft’s safety. It was grounded by nation…
Getting Your Foot in the Door When Switching Industries
Claire Harbour, Antoine Tirard
Born to a Dalit family, Megha was raised in Southwest India and learned English at her convent school. As a child, she aspired to be a fashion designer or a cardiologist, but her parents insisted that she become an IT engineer. After four years of higher education, Megha found a job in the booming…
On the Road to Big Medicine
Taran March @ Quality Digest
Life science companies are no strangers to data, so it would be easy to assume they are adept at making innovative use of huge amounts. Not necessarily. A tradition of rigorous scientific method and clinical trial hasn’t prepared them for the shifting inundation of big data or all its baffling…
The Power of Thought: How Critical Thinking Can Help Your Business
Knowledge at Wharton
Many people work on their goals by engaging in positive actions—hitting the gym, planning a trip, or taking guitar lessons. But they may be overlooking one of the most important tools for effecting change: the power of thought. Harvard Business School professor emeritus Gerald Zaltman recommends…
ANSI’s Role in the Wide World of Standards
Ryan E. Day
I love standards, and whether you know it, you love standards, too. For example, let’s say a bulb in your lamp goes bad. You drive down to the local hardware store, buy a bulb, come back home, change out the bulb, plug the lamp back in, and... it lights up. You just benefited from at least seven U.…
Ensuring Food Safety With Quality Management Software
Nicole Radziwill, Graham Freeman
In 2013, thousands of consumers in the United Kingdom (UK) and Ireland bought, prepared—and ate—beef lasagna, hamburgers, and frozen dinners. What they didn’t know is what they were actually putting in their mouths. Although a burger is only required by law in that region to contain 47-percent…
Improve Risk Management and Quality Across the Value Chain by Increasing Visibility
Kelly Kuchinski
Imagine building a brand over decades. Hundreds of millions of dollars invested in design and development. Sponsorships with celebrity athletes and professional and college teams. Leading-edge marketing making your company one of the top 20 brands in the world. It only takes one incident to unravel…
NIST: Blockchain Provides Security, Traceability for Smart Manufacturing
NIST
Engineers at the National Institute of Standards and Technology (NIST) needed a way to secure smart manufacturing systems using the digital thread, so they turned to the new kid on the block... blockchain, that is. According to a new NIST report, the security system better known for underpinning…
Here Today, Gone Tomorrow
Knowledge at Wharton
In the 1999 film Office Space, a dark comedy about the mundane conventionality of work, disgruntled software engineer Peter Gibbons tells his new love interest, Joanna, that he hates his job and doesn’t want to go anymore. When Joanna, played by actress Jennifer Aniston, asks Peter whether he is…
Design Robust Processes to Avoid ISO 9001:2015 Nonconformances
William A. Levinson
The Pareto principle calls for focus on the vital few rather than the trivial many. While none of ISO 9001’s clauses are trivial—a nonconformance for any of them requires corrective action—ISO 9001 users can avoid most nonconformances by focusing on the clauses that are the most frequent trouble…
Power Moves: Turning Compliance Into True Quality
Mike Richman
Great quality is pretty much the same everywhere, but the cost of poor quality is not equivalent from industry to industry. For example, it’s conceivable (but I hope not probable) that this article may turn out to be a real bomb, or worse, a complete snoozer. What’s the cost of that poor quality?…
Life Science Regulations, Compliance, and the Move Toward QMS Software
Quality Digest
Within the life science industry, federal and industry regulations have prompted the need for compliance, and that trend has only increased in magnitude and complexity. Along with that has come technological solutions to enable both compliance and efficiency, without which life science…

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