Clare Naden
We all know that like attracts like, but when it comes to the workplace, differences can be a very good thing. Numerous studies have shown that workplace diversity and inclusion can drive innovation...
Sara Harrison
If you’ve watched Grey’s Anatomy, then you’ve gotten a peek into the complex hierarchies that rule a hospital. Over 17 seasons, the show’s eponymous heroine, Meredith Grey, ascends from a lowly...
Harry Hertz
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most...
Nate Burke
In recent years, the focus and surge in e-commerce has been undeniable. There has been clear evidence of how a lack of online consideration can ultimately result in a brand’s demise, with Debenhams...
Knowledge at Wharton
When Wharton management professor Adam Grant sat down to write his new book, Think Again: The Power of Knowing What You Don’t Know (Virgin Digital, 2021), he wanted to make the case for why...
Lee Seok Hwai
As a young man of 20 in his first job at a state-owned enterprise in China, Guoli Chen found senior management fascinating, but not in a good way. His boss’s boss did very little—unless one counts...
Arron Angle
Iwas talking to a friend recently, and the subject of organizational health came up. With my quality background my ears perked up, and I asked him to explain what he thought organizational health...
Innovating Service With Chip Bell
We live in an era of statue removal. Meanwhile the largest mountain carving in the world is under construction in the Black Hills of South Dakota just 17 miles from Mount Rushmore. The final carving...
Gleb Tsipursky
When the Covid pandemic swept through the country last year, companies rapidly transitioned employees to working from home (WFH). However, this shift led to growing challenges of WFH burnout and Zoom...
Jason Spera
In a customer-centered world, meeting customers’ needs is more demanding and business-critical than ever. Simultaneously, manufacturers struggle to reduce operating costs as margins compress and the...
Jon Speer
Demonstrating identification and traceability in all quality system processes is a must for medical device companies to comply with FDA regulations. To satisfy this compliance need, companies will...
Caroline Zimmerman
With big data and artificial intelligence (AI) transforming business, it’s almost certain that every executive will need to leverage these technologies at some point to advance their organization—and...
Wade Schroeder
Medical-device usability testing and validation are critical tasks leading up to a medical device’s debut on the market. “Usability” looks at how the user interacts with your device and forms a key...
Benjamin Kessler
Suddenly, supply chains are in the spotlight. The practical details of how products arrive on supermarket shelves, for example, gained unwelcome relevance amid last year’s wave of panic buying caused...
Merilee Kern
In many ways, being an effective leader boils down to your ability to influence people—a proficiency that is driven by one’s emotional intelligence (EQ). Leadership is more about soft skills—the...
James Wells
I was talking recently with a friend who runs an academic program at a major U.S. university. She was telling me about solving a problem in her department and how the solution was obvious so she just...
Enterprise Minnesota
Based in Winona, Minnesota, Alliant Castings is a foundry manufacturing abrasion and impact-resistant castings for a variety of heavy-duty industries. Utilizing the latest technologies, they create...
Isaac Maw
The ongoing pandemic has pushed many jobs to virtual settings and home-based working environments. In industries outside manufacturing, it can be seen how the pandemic has affected business. For...
Nathan Furr
As soon as South Korea confirmed its first case of Covid-19 on January 20, 2020, the government set in motion a disease control protocol that was to become the envy of other developed nations. By the...
Don Cox
Despite the high ratio of intelligent work-from-home (WFH) business professionals, the current cybersecurity landscape for that work model could best be described as disorganized and dysfunctional....
