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Using Large Language Models to Flag Problems in Complex Systems
Adam Zewe
Identifying one faulty turbine in a wind farm, which can involve looking at hundreds of signals and millions of data points, is akin to finding a needle in a haystack. Engineers often streamline this complex problem using deep-learning models that can detect anomalies in measurements taken…
How Automation Affects Corporate Decision-Making
Seb Murray
Last year, the corporate world adopted a new term: flattening. This refers to how tech companies, which rapidly hired droves of middle managers during the pandemic boom, are now eliminating this layer through widespread job cuts. Recent research by Mustafa Dogan, Alexandre Jacquillat, and Wharton’…
Lisa Dach: Bringing Change to Manufacturing
NIST
‘There is a tremendous opportunity for women to influence the manufacturing industry in a positive way,” says Lisa Dach, strategic business advisor at the Northwest Industrial Resource Center (NWIRC), part of the Pennsylvania MEP and the MEP National Network. “Women in leadership improve the…
What Is Change Management? A Quick Guide
ISO
In a world where change is the only constant, organizations can no longer afford to be complacent. Keeping up with the pace of technological change is tough, and all business leaders must learn to adapt. It’s no longer enough to react to disruption. To get ahead of the competition, organizations…
Applying Lean Principles to Customer Service
Megan Wallin-Kerth
When you think of good customer service—particularly the barriers to it—two factors generally come to mind: timing and wording. Imagine walking into a store that sells soap and bodywash products and immediately being bombarded with, “May I help you?” “Looking for anything today?” or the dreaded, “…
Ten Tips for Passing 21 CFR Audits
James Chan
The U.S. Food and Drug Administration (FDA) is the country’s chief agency for regulating the manufacture, marketing, and distribution of critical consumer goods including food, cosmetics, medical devices, biological products, and pharmaceuticals. The FDA provides direct oversight of the businesses…
Understanding the Taguchi Loss Function
William A. Levinson
Most quality practitioners are familiar with the Taguchi loss function, which contends that the cost of any deviation from the nominal follows a quadratic model. This is in contrast to the traditional goalpost model, where anything inside the specification limits is good, and anything outside them…
Defining Your Career Experience
Mike Figliuolo
Susan Strayer, a friend of mine, posed a question on social media the other day: “Can you sum up your expertise in 140 characters or less?” Great question. A few people took her up on the challenge. Being an overachiever, I did it in three words. Before I dive in, let me provide some context. For…
How to Mitigate Resentment in Your Team
Nadav Klein
When conflicts in a team, no matter how minor, are left unresolved, they can eventually breed resentment. If unaddressed, this could lead to cynicism and distrust, as well as harm to individual and team performance. How should leaders deal with this? The intuitive answer might involve…
Navigating Disparate Treatment in Remote and Hybrid Work Policies
Gleb Tsipursky
As businesses navigate the complexities of remote and hybrid work policies, leaders often face questions regarding the perceived fairness of these arrangements. Employees performing similar tasks may have different levels of flexibility, which can lead to concerns about favoritism and inequity.…
Don’t Just Stand There, Improve Something!
Donald J. Wheeler
The objective of all improvement projects should be to improve the overall process. Everything else should be secondary to this objective. If you improve the efficiency of a support process, or even a portion of the core process, but at the same time lower the efficiency of the overall process,…
Leading Your Team With the Power of Temptation Bundling
Jones Loflin
As a leadership keynote speaker, I’ve encountered countless professionals struggling with procrastination. We’ve all been there–staring at a mountain of “should-do” tasks while our minds wander to more enticing activities. But what if I told you there’s a way to turn those dreaded tasks into…
Create Authentic Connections With Virtual Team Members
Michael Platt, Vera Ludwig
Four years after the Covid-19 pandemic accelerated remote work, its advantages and drawbacks have been well documented. For leaders, the biggest hurdles have remained constant: building employee engagement, trust, and communication. Nano Tool Scientists from the Wharton Neuroscience Initiative …
Are You Ready for the Next Apocalypse?
Mike Figliuolo
In case you missed it, the apocalypse happened a few weeks ago. The end of days. The reckoning. It was a time to take a step back and reflect on all you’ve accomplished or failed to accomplish in your life. Even though the world was not torn asunder by explosions, the reflection on what life means…
Is Surveillance of Remote Workers Sabotaging Your Productivity?
Gleb Tsipursky
In the brave new world of hybrid work, where the lines between office and home are blurred, employers are navigating uncharted waters. Some have resorted to a draconian approach, implementing surveillance measures to monitor their employees’ productivity. Yet, evidence is mounting that such Big…
Enhancing Quality Management With AI
Akhilesh Gulati
Maria took a moment to reflect on how much had changed in just over a year since she first explored ChatGPT with her informal innovation group. Back then it was more of a novelty, a fun challenge to see whether artificial intelligence could answer their mundane questions correctly. Sometimes it…
Lessons in Respectful and Effective Workplace Signage
Mark Graban
In the world of continuous improvement and lean management, clear and respectful communication is crucial. Let’s take a moment to examine two different approaches to communicating a simple instruction regarding the operation of a centrifuge, as seen in the images below—pictures I took in a…
Expert Discusses How AI Trends Are Shaping the Next Generation of Workers
Megan Wallin-Kerth
As societal norms change with each passing generation, so do work trends and expectations. Today, employers are seeing a notable shift in the attitudes, values, and goals of the next generation of workers. At TalentLMS, surveys capture these changes with targeted questions. A recent report found…
Relationship Between Process Capability Index and Sigma
Harish Jose
Recently, I wrote about the process capability index and tolerance interval. Here, I’m writing about the relationship between the process capability index and sigma. The sigma number here relates to how many standard deviations the process window can hold. A +/– 3 sigma contains 99.73% of the…
Authentic Leadership: His Name Is Angel
Mike Figliuolo
I hate the use of the word just in front of anyone’s title, as in, “He’s just an analyst,” or, “She’s just a cafeteria worker,” or, “I’m just an administrative assistant.” No one is just anything. The word is demeaning and pejorative. We’re all people—we happen to have different responsibilities.…
Why the World Needs Responsible AI
Touradj Ebrahimi
For the last 30 years, the JPEG image format has been a staple for the internet’s billions of users. While the technologies used to display images have evolved tremendously during the past few decades, the JPEG format is still used everywhere. This is a great example of what can happen when a new…
How Teaming Supercharges Collaboration
Stanislav Shekshnia, Sergey Vorobiev
In the complex, uncertain, and fast-changing world we live in, success and even survival require intensive collaboration among individuals, organizations, and countries. The outcomes of such collaboration can be breathtaking: Consider the growth of Netflix and Amazon, the rebirth of Microsoft and…
Twelve Ways to Assess Manufacturing Control and Analytics Software
John Hilgendorf
Whether you’re an executive with limited energy or an hourly employee trying to minimize work, the bottleneck in your productivity isn’t time or money but mental effort. And in a digital age where all data can be stored electronically, the most valuable functions of software—especially those in…
I Never Want to Be [Sic]k
Mike Figliuolo
Reading the news (or even your email) can be distressing to the point of despondency. It can also be fun. It’s especially fun when people say or write silly stuff, and the reporter or editor has to write [sic] after a misspelling or a stupid comment in the original transcript. Sic, usually placed…
Ramping Up Productivity With Bulk-Bag Discharge Upgrades
Del Williams
In food processing, bulk-bag discharge systems are used to transfer food ingredients such as flour, sugar, and spices from bulk bags to mixing and blending equipment. However, when not designed or installed properly, bulk discharge systems can become a production bottleneck. Complicating the issue…

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