All Features
Dawn Bailey
According to a survey of a broad cross-section of CEOs, the Foundation for the Malcolm Baldrige National Quality Award noted that “deploying strategy is three times more difficult than developing strategy. If deployment is so challenging, the questions [should be], Are you making progress? How do…
Julie Winkle Giulioni
Despite recent high-profile examples of rescinded offers, it’s still a seller’s employment market with two jobs for every unemployed American. And even as inflation rages and economic contraction looms, employee retention remains a pressing issue. In fact, a study of 87 percent of human resources…
Gartner
Seventy-six percent of human resource leaders feel that hybrid work challenges employees’ connection to organizational culture, according to a recent survey by Gartner. A February 2022 Gartner poll of more than 200 HR leaders reveals the most challenging aspect of setting their hybrid strategy is…
Huw Thomas
In what has been called the “biggest moment for workers’ rights in a quarter of a century,” the International Labour Organization (ILO) adopted a safe and healthy work environment as one of its five fundamental principles and rights at work for all at its June 2022 international conference. This is…
Gleb Tsipursky
Imagine you’re driving along the highway and you see an electric sign that reads, “79 traffic deaths this year.” Would this make you less likely to crash your car shortly after seeing the sign? Perhaps you think it would have no effect?
Neither are true. According to a recent peer-reviewed study…
Alixandra Barasch
If you’ve ever played Wordle, learned a new language on Duolingo, or worked out with Peloton, you may be familiar with daily app notifications that nudge you to keep at it—or risk breaking a streak of consecutive efforts. Do you or don’t you heed the clarion call?
If you do, you’re in good company…
ISO
Standards are not for just the minority of businesses with thousands of employees. According to the World Bank, micro, small, and medium-sized enterprises (MSMEs) make up more than 90 percent of all companies and account for up to 70 percent of total employment. In developing countries, small…
Roxanne Oclarino
In an ideal world, a project economy would empower people with the skills and capabilities needed to turn ideas into reality. In that world organizations would deliver tremendous value to exceed stakeholders’ expectations by successfully completing projects. Yet research shows that only 35 percent…
Edmund Andrews
Even if the pandemic abates enough for a return to normal, all evidence indicates that a substantial share of Americans will continue to work from home, relying on videoconferencing to team up.
Yet, while the ease of gathering virtually has made the shift to widespread remote work possible, a new…
Jeff Dewar
This is the first installment of a five-part series.
In May, Quality Digest editor in chief Dirk Dusharme and I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) in Anaheim, California. It was the first in-person conference since Covid hit the world, and attendance was just…
Aarin B. Clemons, Lindsey Brickle
Many manufacturers have struggled for years to hire qualified workers. The outlook is for more of the same. With an aging workforce, emerging new technologies requiring more skilled talent, and the continuing decline of trades education in high schools and community colleges, an estimated 2.1…
George Siedel
There is no shortage of books critical of business schools. The titles leave little doubt about how much disdain the authors have for the schools meant to prepare future leaders in business. Consider books like Shut Down the Business School: What’s Wrong with Management Education (Pluto Press, 2018…
Gleb Tsipursky
The pandemic has made organizations aware of the need for a new C-suite leader, the CHO, or chief health officer. This has been driven by recognizing the importance of employee health for engagement, productivity, and risk management, along with lowering healthcare insurance costs. At the same time…
Jorge Gonzalez Henrichsen
In April 2022, China's manufacturing output fell to its lowest level in two years, according to official data. The figures were the latest sign of economic pain as Beijing maintains its uncompromising zero-Covid response.
Dozens of cities, including Shenzhen and Shanghai, have been partially or…
Ruth Castel-Branco, Hannah Dawson
Narrative frames are fundamental to unifying ideologies. They frame what is possible and impossible, which ideas can be accepted, and which must be rejected. In her book, Digital Democracy, Analogue Politics (Zed Books, 2018), storyteller and political analyst Nanjala Nyabola examines the framing…
Susan Robertson
A debate you frequently hear in business circles is whether working online or in-person is more creative. The short answer? Both. Or neither. It’s solely dependent on how the meeting is structured and managed.
When it comes to creativity, a recent study found that online interactions result in…
Angie Basiouny
Walter Orthmann has worked for the same textile manufacturer in Brazil for more than 84 years, setting the Guinness World Record last month for longest career at a single company.
It’s a remarkable stretch, considering American workers now spend a median of 4.1 years with their employers,…
Tristan Mobbs
Let’s consider how to build a data analytics community. Many organizations want to establish communities of practice or other structures with a similar aim, fostering best practice and collaboration, often with analysts working in different parts of a corporation.
A data analytics community can…
Constance Noonan Hadley, Mark Mortensen
Most white-collar employees have spent the bulk of their career working in teams. However, the rise of hybrid work environments is changing work paradigms in ways that make us wonder whether we still need teams. We’re not saying this lightly: Between the two of us, we’ve spent more than 40 years…
Naresh Pandit
Rather than rebounding in 2022, economic conditions in the United Kingdom have deteriorated. Forecasts for growth in 2022 and the year after have been cut dramatically.
The reasons for this are well documented. Take your pick from soaring energy costs, supply chain disruptions, the effect of Covid…
Julie Winkle Giulioni
Welcome to the season that many leaders face with more than a little trepidation: midyear reviews. It’s the point on the calendar that serves as a reminder that the time remaining to deliver desired 2022 results is finite. It’s also the point when managers find themselves working (and worrying)…
Gleb Tsipursky
Elon Musk recently demanded that all Tesla staff return to the office full-time, according to an email sent to executive staff and leaked on social media. Musk said those who don’t want to come to office should “pretend to work somewhere else,” insinuating that those who work from home aren’t…
Rebecca Beyer
There is Alexa sitting on the kitchen counter waiting for your next query. But before she tells you how to make a perfect avocado salad, would you like to know something about the person who invented her?
As the use of automated assistants and other AI agents becomes more pervasive, how humans…
William A. Levinson
Quality-related data collection is useful, but statistics can also deliver misleading and even dysfunctional results when incomplete. This is often the case when information is collected only from surviving people or products, extremely satisfied or dissatisfied customers, or propagators of bad…
Faustino Gomez, Sepp Hochreiter
With ongoing global shortages of all kinds of goods, from cars to lumber to cooking oil, both consumers and companies are struggling. The Russian invasion of Ukraine, along with renewed Covid outbreaks in China, are two things that are likely to make things worse before they get better.
One way to…
