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Technology Is No Substitute for Service

Kicking the tires on Tesla customer loyalty

Credit: SCREEN POST on Unsplash

Rip Stauffer
Wed, 04/12/2023 - 00:03
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A couple of years ago, my wife decided to surprise me by taking me over to our local Tesla dealership so I could test drive a Tesla. We put a deposit down to hold our place in line, and two months later took delivery of a Model Y Performance. I loved everything about it, took everyone who asked about it for a ride, and gave them the delighted customer’s sales pitch. I even tried to talk my nephew (who owns a limousine service near Pittsburgh) into swapping some of the gas guzzlers in his fleet for Tesla vehicles. I still like it a lot, and I will tell everyone that it’s a wonderful car—until something goes awry.

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Comments

Submitted by Anonymous (not verified) on Wed, 04/12/2023 - 11:07

Article - Technology Is No Substitute For Service

Wow, this article really opened my eyes and trashed any assumptions I had that Tesla benchmarked themselves to other car companies for all aspects of car ddesign and ownership. For Tesla to call themselves a tech company and not a car company is ignorance and arrogance all wrapped into one package. I will not consider an EV from Tesla in my future until I see they understand the market way better than what was reported in this article.

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