Lean Features

Annette Franz's picture
Annette Franz
How are you getting to the root cause of any issue you or your customers are having? What types of root cause analyses are you conducting? Are you even thinking about root cause analysis?...
Fred Schenkelberg's picture
Fred Schenkelberg
We establish reliability goals and measure reliability performance. Goals and measures can be related; however, they’re not the same, and neither do they serve the same purpose. Recently, I’ve...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Summer with its balmy evenings and long talks with good friends, lemonades in hand, is over. Let’s set the groundwork for this new season and get our definitions in place, once again—the difference...
Anthony Harris's picture
Anthony Harris
The proliferation of Accountable Care Organizations (ACO), spurred by the healthcare industry’s shift from fee-for-service to pay-for-performance, has focused healthcare executives’ attention on...
Anonymous's picture
Marschall Runge
While commanding four vessels sailing between England and India in 1601, Capt. James Lancaster performed one of the great experiments in medical history. Each of the seamen on just one ship—...
Harish Jose's picture
Harish Jose
Kaizen is often translated as “continuous improvement” and identified as one of the core themes in lean. Today I’m pondering the question: Can kaizen ever be bad for an organization? In order to...
Ryan E. Day's picture
Ryan E. Day
You might say what Henry Ford did for the automobile, GE, Siemens, and Mitsubishi have done for the gas and steam turbine industry. Naturally, the tools and technicians of both sectors have had to...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
We recently had dinner with a wonderful friend and colleague, Michelle Guenther. During our meal, Michelle mentioned a conversation at work when she responded to a question with, “What I believe to...
Bruce Hamilton's picture
Bruce Hamilton
The following is inspired by The Teachings of Don Juan (Washington Square Press, reprint 1985), an anthropological novel from the 1960s written by Carlos Castaneda, chronicling his travels with Don...
Bob Emiliani's picture
Bob Emiliani
To this day, lean management has yet to enter the mainstream in business. It remains solidly on the fringe, despite great efforts by many people over many decades. You almost never hear of lean...
Kevin Meyer's picture
Kevin Meyer
Nearly three decades ago, one of my first bosses pulled me aside. I forget the underlying incident except that I had somehow screwed up, and he bluntly told me to “sweat the details.” I clearly...
Bruce Hamilton's picture
Bruce Hamilton
Last weekend in the Nantucket Ferry terminal, I passed a defunct phone booth: an ornate wooden kiosk used 20 years ago to frame a pay phone, provide a modicum of privacy, and hold a phone book. It...
Jim Benson's picture
Jim Benson
Prioritization is stressful. We find ourselves prematurely making value decisions about what to pull and when (right now!). Recently a client asked, “How can I prioritize my work when there is no...
Annette Franz's picture
Annette Franz
Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers. If company leadership wants to transform the culture of the...
Harish Jose's picture
Harish Jose
Uncertainty is all around us. A lean leader’s main purpose is to develop people so they can tackle uncertainty. There are two ways to tackle uncertainty: One is genchi genbutsu (go and see, or...
Barbara A. Cleary's picture
Barbara A. Cleary
In a rapidly changing business environment, it’s sometimes hard just to keep up with everyday demands—never mind having time to develop new and better approaches to changing requirements, needs, or...
William A. Levinson's picture
William A. Levinson
ISO 9001:2015 clause 4.2—“Understanding the needs and expectations of interested parties” requires the organization to determine the “requirements of these interested parties that are relevant to...
Bruce Hamilton's picture
Bruce Hamilton
A friend and colleague remarked to me that “the lean market has become mature,” implying a depth and breadth of lean understanding in industry that I have rarely seen myself. Standardized work,...
Peter J. Sherman's picture
Peter J. Sherman
As organizations become successful and grow, uncertainty is generally the enemy. Thriving organizations seek to eliminate variation and increase efficiency. They identify best practices and...
Kevin Meyer's picture
Kevin Meyer
As I was researching the remarkable similarities between lean and Zen for my book, The Simple Leader  (Gemba Academy, 2016) one of the most interesting—and meaningful—was the concept of...