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Seed Phrases Leaders Can Use to Grow Better Conversations
Jones Loflin
Each January I head to the freezer in my basement and pull out a worn cardboard box. There are jars, envelopes, and bags filled with all kinds of seeds. Some are remnants of seeds purchased at a store in the past, while others are seeds I have saved from my own plants. As I shuffle through the…
The Importance of Knowing Your Team
Derek Deasy, Enoch Li
People often ask us how to better understand others to be a more effective leader. Can we decipher a frown or someone’s folded arms to better understand them? Of course, some knowledge on reading people can be helpful. However, the challenge is that humans are, well, human, and reactions don’t…
All I Need to Know About Customer Experience I Learned From a Jack Nicholson Movie
Chip Bell
The diner scene from the 1970 movie Five Easy Pieces appeared in many customer service training classes. Do you recall Bobby Dupea (played by Jack Nicholson) trying to order a plain omelet with a side order of wheat toast? He ran straight into: “No side orders, only what’s on the menu,” “No…
Hexagon Streamlines Manufacturing Quality and Assembly Processes
Quality Digest
(Hexagon: Waukesha, WI) -- Hexagon’s Manufacturing Intelligence division is previewing a newly developed laser tracker technology. Combining laser tracking with laser radar functionality, it brings traditional reflector-tracking accuracy to noncontact large-part measurement—sufficient to perform…
Artec 3D Expands Further Into Industrial Metrology
Quality Digest
(Artec 3D: Santa Clara, CA) -- Global 3D scanning hardware and software leader Artec 3D has unveiled its first target-based laser scanner as part of its plans to expand further into industrial metrology. While Artec 3D scanners already offer rapid, accurate, precise data capture to users across…
Comparative Gages and Temperature Compensation
George Schuetz
Electronic temperature compensation in gaging has become a valuable tool in improving the accuracy and gage repeatability and reproducibility (GR&R) of gages in harsh manufacturing environments. The need for temperature compensation comes into play when the expected errors from temperature…
Laying Siege to a New Job Using Bridges and Catapults
Mike Figliuolo
Moving to a new job can be scary and intimidating, with many risks inherent in making that transition. But if you think of the transition like laying siege to a fortress, you will be just fine. There are a few major risks you must account for as you plan how to attack your next job.  Those risks…
Markforged Introduces Metal and Advanced Composite Industrial 3D Printer
Quality Digest
(Markforged: Waltham, MA) -- Markforged Holding Corp., a company strengthening manufacturing resiliency by enabling industrial production at the point of need, has announced the FX10 Metal Kit, a print engine that brings metal printing capability to the FX10. With this kit, the FX10 becomes the…
Hexagon Launches VISIUS: Affordable High-Speed Measurement for Machine Shops
Quality Digest
(Hexagon Manufacturing Intelligence: North Kingstown, RI) -- At the International Manufacturing Technology Show in Chicago, Sept. 9–14, Hexagon’s Manufacturing Intelligence division launches VISIUS, an intuitive optical coordinate measuring solution designed to address the evolving needs of modern…
Dealing With Misalignment Burnout
David Satterwhite, Mark Hembree
The world of remote work spawned by the pandemic posed several new and unprecedented challenges as employers and employees alike reconfigured relationships and adopted new expectations for each other. For most people who were able to do so, skipping the commute and working from home was preferable…
Survey: 9 in 10 Companies Will Have Returned to Office by 2025
ResumeBuilder
ResumeBuilder.com, a premier resource for professional resume templates and career advice, has published a recent survey report assessing companies’ return-to-office (RTO) plans. The report also provides insights into the motivations behind these findings. The survey reveals that a significant…
Honda Aircraft Co. Revises HondaJet Maintenance Schedule, Enhances Efficiency
Quality Digest
(Honda Aircraft Co.: Greensboro, NC) -- Honda Aircraft Co. implemented a series of updates to its HA-420 HondaJet maintenance program designed to enhance operational efficiency and increase dispatch availability. These program updates are the result of aircraft testing and time studies undertaken…
Hexagon Launches Metrology Mentor at IMTS
Quality Digest
(Hexagon Manufacturing Intelligence: North Kingstown, RI) -- At IMTS 2024, Hexagon’s Manufacturing Intelligence division, a global leader in digital reality solutions, unveils Metrology Mentor, a revolutionary SaaS application that automates the creation of measurement programs. A software solution…
Help Generative AI Pioneers to Transform Your Company’s L&D
Gleb Tsipursky
The transformative potential of generative AI in learning and development (L&D) is a topic of growing interest among business leaders. And if you think your workers aren’t using generative AI, you could be seriously off base. According to a global study of 14,000 workers in late 2023 by…
Why Companies Believe Their Customer Service Is Great, But 99% of Customers Disagree
John Tschohl
I find that most CEOs and top management believe their organization delivers awesome customer service. But if you asked all 330 million people in the U.S. to identify five customer service leaders, most would not be able to come up with them. I started developing Feelings, the world’s first…
IDS 3D Camera Combines Wide Field of View and High Depth of Field
Quality Digest
(IDS: Obersulm, Germany) -- IDS Imaging Development Systems introduces a new 3D camera in the Ensenso product line. With its compact, industrial-grade design and the combination of a very short working distance and a large field of view, the Ensenso B is particularly suitable for bin-picking…
Telguard Introduces TG-7FM 5G LTE-M Multicarrier Communicator
Quality Digest
(Ametek: Berwyn, PA; Telguard, Atlanta) -- Telguard, a leader in security and life-safety technologies, has introduced its latest innovation: the TG-7FM 5G LTE-M multicarrier communicator. Setting a new standard in commercial fire applications, the TG-7FM offers unparalleled reliability and…
NewTek Offers Custom Designs of Legacy and Discontinued LVDT Sensors
Quality Digest
(NewTek: Pennsauken, NJ) -- NewTek custom-designs linear position sensors for companies that can no longer source replacement LVDTs from original suppliers. As LVDT manufacturers discontinue specific lines of position sensors or no longer offer small volumes of custom LVDTs, companies find it hard…
Training Available for MILLTURN Machining Centers
Quality Digest
(WFL: Linz, Austria) -- WFL is offering customers basic operator, programmer, or service training on its MILLTURN CNC machining system. Training options cover all requirements for programmers, machine operators, and service technicians. The MILLTURN’s complexity makes training essential and helps…
Streamlined Framework Empowers Pavement Life-Cycle Decision-Making
Andrew Paul Laurent
Roads are the backbone of our society and economy, taking people and goods across distances long and short. They are a staple of the built environment, taking up nearly 2.8 million lane-miles (or 4.6 million lane-kilometers) of the United States’ surface area. These same roads have a considerable…
Using Large Language Models to Flag Problems in Complex Systems
Adam Zewe
Identifying one faulty turbine in a wind farm, which can involve looking at hundreds of signals and millions of data points, is akin to finding a needle in a haystack. Engineers often streamline this complex problem using deep-learning models that can detect anomalies in measurements taken…
How Automation Affects Corporate Decision-Making
Seb Murray
Last year, the corporate world adopted a new term: flattening. This refers to how tech companies, which rapidly hired droves of middle managers during the pandemic boom, are now eliminating this layer through widespread job cuts. Recent research by Mustafa Dogan, Alexandre Jacquillat, and Wharton’…
Siemens Offers Virtual Product Expert for CNC
Quality Digest
(Siemens Digital Industries Software: Plano, TX) -- Siemens has introduced the Virtual Product Expert (VPE), a support program for its CNC machine tool users, machine builders, dealers, and importers. Through the VPE program, customers can now interact directly with a SINUMERIK CNC product expert…
Lisa Dach: Bringing Change to Manufacturing
NIST
‘There is a tremendous opportunity for women to influence the manufacturing industry in a positive way,” says Lisa Dach, strategic business advisor at the Northwest Industrial Resource Center (NWIRC), part of the Pennsylvania MEP and the MEP National Network. “Women in leadership improve the…
What Is Change Management? A Quick Guide
ISO
In a world where change is the only constant, organizations can no longer afford to be complacent. Keeping up with the pace of technological change is tough, and all business leaders must learn to adapt. It’s no longer enough to react to disruption. To get ahead of the competition, organizations…

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