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Mueller Pivots to Data-Driven Culture
Evan Miller
Sponsored Content The Mueller Co. was ready for a change. The multiplant manufacturer of water distribution products had an excellent reputation in the marketplace, but that good reputation came at a price. Internal scrap and rework metrics told the story. High costs reduced the bottom line and…
PRISM Identifies Vaccine Safety Issues
Azadeh Shoaibi
The word “prism” might make you think of a triangular piece of glass that separates white light into a rainbow of colors. But at the U.S. Food and Drug Administration (FDA), it means a powerful, computer-based system that separates critical bits of information from vast streams of healthcare data…
Six Sigma Pioneer Mikel Harry Dies at 65
Quality Digest
(Quality Digest: Chico, CA) -- Mikel Harry, one of the early developers of Six Sigma, died yesterday, April 25, 2017, in Chandler, Arizona. He was 65. Harry, along with Bill Smith, was one of the architects of Six Sigma within Motorola. He was sometimes referred to as the “father of Six Sigma”…
Use a SIPOC Matrix to Deploy ISO 9001:2015 Clause 4.4
William A. Levinson
Among other requirements ISO 9001:2015, clause 4.4.1 requires an organization to identify the inputs and outputs of the processes of the quality management system; identify the sequence and interaction of these processes, noting that handoffs between processes often create risks; and identify the…
Innovation Is About Finding and Discovering
Jeffrey Phillips
Ihave been thinking a lot about the challenges that midsized and larger companies face when trying to do more innovation. It’s not a secret that they need to do more innovation; everyone knows this. It’s not really a secret what innovation is, or what the potential benefits might look like. We’ve…
Get the Scoop on Closed-Loop Manufacturing
Jonathan O’Hare
Closed-loop manufacturing and the digital thread are new buzzwords being thrown around a lot these days, but do we understand their significance? In all manufacturing processes, there are three key elements consisting of “sensing, thinking, and acting” that drive your manufacturing productivity.…
Faster Page Loads
MIT News
(MIT News: Cambridge, MA) -- A web page today is often the sum of many different components. A user’s home page on a social-networking site, for instance, might display the latest posts from the users’ friends; the associated images, links, and comments; notifications of pending messages and…
The Lost Art of Significant Digits
Steve Moore
When I entered college in the fall of 1970, I had a nice slide rule (or “slipstick” as some of us called it) that I proudly carried in a leather case to my engineering and chemistry classes. Virtually everyone at North Carolina State University had a slide rule then, but by the time I was a senior…
How’s Your Service Scenography?
Chip Bell
Imagine a hotel proposing that the housekeeper put a goldfish in your guest room in a basketball-sized bowl filled with colorful rocks.  All they ask is that you give it a name so you can have “your” fish join you again on your next stay. Visualize the bathrobe in the closet being zebra-striped or…
To Really Help U.S. Workers, We Should Invest in Robots
Nikolaus Correll
America’s manufacturing heyday is gone, and so are millions of jobs, lost to modernization. Despite what Treasury Secretary Steven Mnuchin might think, the National Bureau of Economic Research and Silicon Valley executives, among others, know this is true. A new report from PwC estimates that 38…
Inside Quality Digest Live for April 21, 2017
Mike Richman
In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco, and conversed with Mike McLean of ISO’s…
Quality Control in the Home-Brewing Vertical
Ryan E. Day
I like my job in journalism. I get some interesting invitations from some interesting people. Last Friday my inbox greeted me with “The American Homebrewers Association (AHA) is throwing a rally in Chico! Let us know if you’d be interested in a press pass or an interview with an AHA representative…
How Economics 101 Could Have Prevented United’s PR Nightmare
Volodymyr Bilotkach
On April 9, 2017, a passenger was forcibly removed from a United Airlines flight from Chicago O’Hare to Louisville after the carrier was unable to find volunteers to accommodate four of its employees on standby. Many articles have reported that airlines routinely overbook their flights, and…
A Recipe for Employee Motivation
Morten Bennedsen
Employee absenteeism is a problem for companies everywhere. When employees are away from the office, for good reasons or not, the cost has been measured at somewhere around 4 percent of the world’s gross domestic product. Absences lead to delayed work, colleagues take on more, and projects are…
Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells Fargo
Knowledge at Wharton
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples. In December 2016, Yahoo disclosed that three years earlier hackers had stolen confidential information from more than 1 billion accounts, including users’ names, birthdates, phone…
Who Are You, Little Girl?
Laurie Locascio
Like a lot of scientists, I am very goal-oriented, so after I got my Ph.D. in toxicology, I set out to become a leader in my field by the time I was 40. To get there, I knew I had to be acknowledged by the top researchers in my field, get invited to speak at important conferences, organize…
FDA: Helping Small Businesses Get Big Results
Brenda Stodart, Renu Lal
It is well known that small business is vital to the success of the U.S. economy. Less known, though, is how instrumental it has been to the growth and innovation in drug development. We may think of the pharmaceutical industry in terms of giant corporations, but the fact is that there are…
11 Thoughts About Teamwork
Jon Gordon
(The Jon Gordon Companies: Ponte Vedra Beach, FL) -- Author and speaker Jon Gordon shares these 11 thoughts about teams. And check out his video clip, “The 3 C’s to Get your Team on the Bus.” 1. Teams rise and fall on culture, mind leadership, healing relationships, attitude and effort. Great…
Online Master of Science in Quality Management Degree Program
Eastern Michigan University
(Eastern Michigan University: Ypsilanti, MI) -- An undergraduate degree helped get you where you are today. Preparation for a management-level position is the obvious next step. Eastern Michigan University has designed a program that will help you become proficient at managing quality and…
E-Arm Focus Mount With Integrated LED Ring Light and Brightness Controller
Aven Inc.
(Aven: Ann Arbor, MI) -- Aven’s innovative E-Arm Focus Mount with integrated LED ring light and independent brightness controller provides ease of use for inspection purposes. An eco-friendly 60 LED ring light provides even, shadow-free illumination, and a variable light control adds flexibility.…
The Biggest Obstacle: Leading vs. Managing
Gwendolyn Galsworth
The year: 1989. Florida Power & Light had just won the Deming Prize, Japan’s national quality award, and became the first overseas company to do so. There were a lot of high-flown speeches in the aftermath and deservingly so. But for me, what stuck were the words of CEO Charles Turner. “The…
MTBF and Mean of Wearout Data
Fred Schenkelberg
A conversation the other day involved how or why someone would use the mean of a set of data described by a Weibull distribution. The Weibull distribution is great at describing a dataset that has a decreasing or increasing hazard rate over time. Using the distribution we also do not need to…
Using 3D Scanning and Laser Tracker Technology for Large-Volume Measurements
Ryan E. Day
Sponsored Content For manufacturers, big parts pose big challenges. How does one measure parts that are in excess of 15 ft and also have complex geometry? Design and inspection are part and parcel of all manufacturing operations, but as product size increases, and part geometry grows more complex…
Exemplar Global Announces International Auditor Symposium
Exemplar Global
(Exemplar Global: Sydney, Australia) -- Join experts in the quality auditing profession to hear about trends in the workplace, learn practical tips of the trade, and earn low-cost continuing professional development credits—all from the comfort of your home or office. Exemplar Global has gathered…
Inside Quality Digest Live for April 14, 2017
Mike Richman
On our most recent episode of QDL from this past Fri., April 14, 2017, we took a close look at innovation and engineering. Here’s a quick recap: “SAE Institute Creates Webisodes to Benefit STEM Education” This piece demonstrates the good work that the San Jose, California, campus of the SAE…

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