Content by Harry Hertz
Embrace It or Not, Social Media Affects Your OrganizationThe key is to take intelligent risks, guided by a supportive environment
Mon, 07/09/2012 - 14:34
In an earlier column, I focused on innovation as I pondered the growing importance of the topic to U.S. competitiveness and how to heighten attention to the topic in the 2013–2014 Criteria for Performance Excellence. This month, I am focusing on a…Everybody Comes to Work Wanting to Do a Good JobThe critical dozen characteristics for exceptional employees
Fri, 04/06/2012 - 16:56
The title of this column reflects what has been my guiding philosophy ever since my first managerial position. And I truly believe that the statement is accurate. This observation led me to muse recently about what makes employees not just good, but…Confronting the ‘No’ in InnovationMaybe we should change the word to in<em>new</em>vation
Wed, 03/07/2012 - 10:29
The Baldrige Criteria for Performance Excellence defines innovation as “making meaningful change to improve products, processes, or organizational effectiveness and creating new value for stakeholders.”
Innovation involves the adoption of an idea,…The Future of Organizational QualitySome predictions about complexity, agility, and ethics
Wed, 07/27/2011 - 06:00
Every few years the American Society for Quality (ASQ) conducts a Future of Quality study. The first phase of the 2011 study, which involves the use of a Delphi process to identify the key forces of change, has been completed recently. Using input…Wed, 04/24/2024 - 11:36
Who cares about succession planning? As an organization or an aspiring senior leader, you need to care. Proper succession planning by an organization and its senior leaders is one of the keys to organizational resilience and long-term success. I…