Content by Harry Hertz

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Harry Hertz
I am of course talking about feedback; you needn’t admit that you were thinking a different word. Soon the first set of feedback reports will be sent to 2014 Baldrige Award applicants. So I...
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Harry Hertz
I have always been fascinated by new words. A few years ago Larry Potterfield, the Founder and CEO of Baldrige Award recipient MidwayUSA, shared one of his “words”: voluntold. “Voluntold” is...
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Harry Hertz
‘It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage, than the creation of a new system.” This quote is not taken from the...
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Harry Hertz
  Last month the quadrennial U.S. National Climate Assessment was issued. Although the report is 840 pages long, the conclusion is clear. It is stated in the very first sentence: “Climate...
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Harry Hertz
The results are in for the annual Best Places to Work in the Federal Government. The overall survey results are not surprising based on history, the current environment, and where many...
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Harry Hertz
The words used in the Baldrige Criteria for Performance Excellence have been selected by design, i.e., in general there is a deliberate intent behind the words used and the order in which...
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Harry Hertz
Recently, I read a blog post about the “Myths of Motivation.” The point of the post is that motivating employees takes some time and energy and is not formulaic; one size does not fit all...
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Harry Hertz
I am an introvert; INTJ for those who admire Myers-Briggs indicators. I remember being particularly pleased a few years ago when I read a Harvard Business Review article  that extolled the...
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Harry Hertz
I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence conference. This year was no exception. The gem I will share today comes from Choe Peng Sum...
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Harry Hertz
I always find the annual Baldrige Quest for Excellence Conference to be more than a mere gathering of people to discuss topics of common interest. It is an energy-rich experience. The 25th...