Content by Harry Hertz

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Harry Hertz
Recently, I read a blog post about the “Myths of Motivation.” The point of the post is that motivating employees takes some time and energy and is not formulaic; one size does not fit all...
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Harry Hertz
I am an introvert; INTJ for those who admire Myers-Briggs indicators. I remember being particularly pleased a few years ago when I read a Harvard Business Review article  that extolled the...
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Harry Hertz
I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence conference. This year was no exception. The gem I will share today comes from Choe Peng Sum...
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Harry Hertz
I always find the annual Baldrige Quest for Excellence Conference to be more than a mere gathering of people to discuss topics of common interest. It is an energy-rich experience. The 25th...
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Harry Hertz
According to a recent PBS report based on information from the Organization for Economic Co-operation and Development (OECD), the United States’ healtcare expenditures are 2.5 times greater than...
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Harry Hertz
In an earlier column, I focused on innovation as I pondered the growing importance of the topic to U.S. competitiveness and how to heighten attention to the topic in the 2013–2014 Criteria for...
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Harry Hertz
The title of this column reflects what has been my guiding philosophy ever since my first managerial position. And I truly believe that the statement is accurate. This observation led me to muse...
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Harry Hertz
The Baldrige Criteria for Performance Excellence defines innovation as “making meaningful change to improve products, processes, or organizational effectiveness and creating new value for...
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Harry Hertz
Every few years the American Society for Quality (ASQ) conducts a Future of Quality study. The first phase of the 2011 study, which involves the use of a Delphi process to identify the key forces...