Content by Harry Hertz
Confronting the ‘No’ in InnovationMaybe we should change the word to in<em>new</em>vation
Wed, 03/07/2012 - 10:29
The Baldrige Criteria for Performance Excellence defines innovation as “making meaningful change to improve products, processes, or organizational effectiveness and creating new value for stakeholders.” Innovation involves the adoption of an idea,…
The Future of Organizational QualitySome predictions about complexity, agility, and ethics
Wed, 07/27/2011 - 06:00
Every few years the American Society for Quality (ASQ) conducts a Future of Quality study. The first phase of the 2011 study, which involves the use of a Delphi process to identify the key forces of change, has been completed recently. Using input…
The Baldrige Executive Fellows, Capstone Projects, and the A3 Problem-Solving ToolDetecting the real problems and the real solutions
Mon, 06/24/2024 - 12:34
The Baldrige Executive Fellows is an annual cohort of executives learning about leading their organizations using the Baldrige Excellence Framework as a guide. As part of the collaborative experience, each executive fellow undertakes a capstone…