Content by Harry Hertz

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Harry Hertz
Every year, I return from the Baldrige Program’s Quest for Excellence Conference energized and full of pride in the success that can be achieved by people working together. And every year, I try to...
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Harry Hertz
Before you read further, get your tissues out. I’ve had many memorable moments over the years at Quest for Excellence conferences. And I’ve never left an annual conference without some immediate...
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Harry Hertz
Call it semantics, but I think there is benefit in distinguishing among change management, continuous improvement, and innovation. By understanding the purpose of each, as well as management’s...
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Harry Hertz
Intuition would say (at least to me) that I should read, listen, question, and maybe read or listen again to learn. So, I was caught by surprise when I recently read a Washington Post article by...
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Harry Hertz
I am of course talking about feedback; you needn’t admit that you were thinking a different word. Soon the first set of feedback reports will be sent to 2014 Baldrige Award applicants. So I...
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Harry Hertz
I have always been fascinated by new words. A few years ago Larry Potterfield, the Founder and CEO of Baldrige Award recipient MidwayUSA, shared one of his “words”: voluntold. “Voluntold” is...
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Harry Hertz
‘It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage, than the creation of a new system.” This quote is not taken from the...
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Harry Hertz
  Last month the quadrennial U.S. National Climate Assessment was issued. Although the report is 840 pages long, the conclusion is clear. It is stated in the very first sentence: “Climate...
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Harry Hertz
The results are in for the annual Best Places to Work in the Federal Government. The overall survey results are not surprising based on history, the current environment, and where many...
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Harry Hertz
The words used in the Baldrige Criteria for Performance Excellence have been selected by design, i.e., in general there is a deliberate intent behind the words used and the order in which...