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Content by Mike Richman
Inside Quality Digest Live for May 4, 2018Organizational excellence requires loving, learning, and looking
Thu, 05/10/2018 - 11:16
On the May 4 episode of QDL, we discovered that love is a key component to winning a Baldrige Award, learned how to be more efficient at work, and discussed how great art helps us to really see our processes. Here is an up-close look: “…
Inside Quality Digest Live for April 20, 2018A pair of great guests and thought-provoking news items
Wed, 04/25/2018 - 09:26
On the Apr. 20 episode of QDL, we brought you interviews on manufacturing’s digital transformation and the primacy of photogrammetry for large-volume, close-tolerance metrology, plus news about logistical efficiencies and worker motivations (or lack…
Inside Quality Digest Live for April 6, 2018Auditing, analytics, ISO 45001, and privacy
Wed, 04/11/2018 - 12:00
During this past Friday’s episode of QDL, we presented two great interviews, both revolving around standards and certification, plus a piece about analytics, and a lively off-script about the responsibilities of media companies like Facebook when it…
Who’s Looking Out for You?Work-life balance has never been more important
Thu, 04/05/2018 - 12:03
During this past Friday’s episode of Quality Digest Live, our weekly web TV show, QD editor in chief Dirk Dusharme and I covered stories about the gig economy and the skills gap and workforce shortages within manufacturing, especially as it relates…
Inside Quality Digest Live for March 23, 2018Two great guests and March Madness for math geeks
Tue, 03/27/2018 - 12:00
QDL always strives to bring you a look at the people and stories making the news in the world of quality. We succeeded admirably on the “people” side of things this week and threw in a fun story about the physics of the basketball to boot. Let’s…
Book Review: Clarity FirstHow smart leaders and organizations achieve outstanding performance
Mon, 03/19/2018 - 12:03
What is the primary element required by an organization—or an individual—when they begin to seek improved outcomes? It’s not dedication, or desire, or knowledge, or even skill. Rather, it’s critically important to begin by getting clear, perfectly…
Inside Quality Digest Live for March 9, 2018Great quality starts with great strategy
Tue, 03/13/2018 - 12:00
This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered:  “Worldwide Study of 25,000 Business Leaders Reveals Six Leadership Megatrends Changing the…
Should U.S. Taxpayers Support Industry Initiatives?Pros and cons from two true believers in the righteousness of quality management
Thu, 03/01/2018 - 12:03
Just as the Malcolm Baldrige National Quality Award program was defunded by the federal government during the Obama Administration, President Trump and Mick Mulvaney, director of the Office of Management and Budget (OMB), are now contemplating the…
Outcome Bias and the Winter OlympicsWinners don’t always win
Thu, 02/22/2018 - 12:03
The XXIII Olympic Winter Games are wrapping up this weekend (Feb. 25, 2018) in PyeongChang, South Korea. During the past two weeks, thousands of athletes competed on mountains, rinks, and tracks; the best of the best emerged with precious medals…
Inside Quality Digest Live for Feb. 2, 2018Thinking about numbers and more
Wed, 02/07/2018 - 12:00
It was Groundhog Day last Friday, and fortunately neither Dirk nor I saw our shadows. Early springs for everyone! Take a gander at what we showed you instead: “Millions, Billions, Trillions: How to Make Sense of Numbers in the News” If you’re…

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