Content by Mike Richman

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Mike Richman
Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, every once...
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Mike Richman
Well, well, well… 2009 is upon us. That sure happened fast. What happened to 2008? For that matter, what happened to 2007, or 1995, or 1978? It’s true what those Nationwide Insurance ads say: “Life...
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Mike Richman
Cummins Inc. designs, manufactures, distributes, and services engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical...
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Mike Richman
Editor’s note: This is the first in a two-part series looking at how companies can share best practices such as Six Sigma across the supply chain. The second part of this series, focusing on...
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Mike Richman
I woke up yesterday morning at 6 a.m., downed a glass of juice, showered, got dressed, grabbed my briefcase, and ran out the door. I arrived at the office at 7 a.m. Waiting for me were nearly 50 e-...
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Mike Richman
Click here for a complete version of the salary survey along with all charts.   Surveys in general, and salary surveys in particular, lend support to Mark Twain’s observation that...
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Mike Richman
As Dirk Dusharme mentioned recently in this space (“A Bold Step Forward,” June 2008), we at Quality Digest have been working like mad these last few months to launch a major redesign of our web site...
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Mike Richman
Dr. Tomas Gonzalez, senior vice president and chief quality officer for Valley Baptist Health System of Harlingen, Texas, is a busy man. Not only does he direct quality process improvement at...