Knowledge at Wharton
By now, the story is familiar: On Aug. 5, 2010, 33 miners were trapped 2,000 feet below ground at the San Jose mine in Chile’s Atacama Desert. During their first 17 days without contact with the...
Knowledge at Wharton
Is customer service a lost art, or are today’s customers harder to please?
On the one hand, moments of tear-your-hair-out frustration are commonplace—from shopping in stores where sales associates...
Knowledge at Wharton
As Eastman Kodak begins to adapt to the challenges of bankruptcy, David A. Glocker’s company, Isoflux, is expanding, thanks to technology he developed in Kodak’s research labs. He didn't steal...
Knowledge at Wharton
France—the land of haute cuisine, fine wine and cheese—would be the last place you would expect to find a thriving fast-food market. In a country known for its strong national identity and anti-...
Knowledge at Wharton
In a world of endless information sharing, consumers have become the product. Platforms such as Google, Facebook, Foursquare, and Twitter are the new factory floor, and online users who leave...
Knowledge at Wharton
It is well-known that negative interactions have a bigger impact than positive ones, and that people tend to remember a person’s unfavorable qualities more vividly than their positive traits. These...
Knowledge at Wharton
Armed with powerful mobile devices, consumers and employees have become the force behind a wireless wave of change. Whether they are seeking discounted prices or looking to coordinate a sales...
Knowledge at Wharton
Innovation is a tough word to define, but most would say they know it when they see it. At a recent Wharton Women in Business conference, participants were asked to discuss their personal...
Knowledge at Wharton
In a recent article in The New York Times, Bryan Burrough, an author, former Wall Street Journal reporter, and now a correspondent for Vanity Fair, takes business writers to task for producing...
Knowledge at Wharton
Barry Salzberg, CEO of Deloitte, has spent his entire 34-year career in one place, climbing the corporate ladder. From his first unsupportive manager at the New York-based professional services...
