Content by Knowledge at Wharton
Going Boss-FreeDoes every ship need a captain?
Wed, 08/01/2012 - 16:56
The bossless office: Is it the wave of the future or an idea that will always be a utopian dream, given the inevitable intrusion of human nature?
Recent articles in the business press have extolled the benefits of work environments where there are… Innovation Almost Bankrupted LEGOUntil it rebuilt with a better blueprint
Thu, 07/19/2012 - 12:13
It was 2003, exactly 56 years after Ole Kirk Christiansen bought the first plastic injection molding machine in Denmark to start manufacturing plastic bricks for building-block toys. On the surface, or so it seemed, the LEGO Group had done… Why Good People Can’t Get Jobs Chasing after the ‘purple squirrel’
Thu, 06/28/2012 - 11:07
Wharton management professor Peter Cappelli’s most recent book, Why Good People Can’t Get Jobs: The Skills Gap and What Companies Can Do About It (Wharton Digital Press, 2012) has inspired a reaction from just about every group with a stake in today… Declining Employee Loyalty: A Casualty of the New WorkplaceIn a nomadic world, a decreasing sense of commitment
Fri, 05/18/2012 - 11:56
If loyalty is defined as being faithful to a cause, ideal, custom, institution or product, then there seems to be a certain amount of infidelity in the workplace these days.
Consider some recent studies: MetLife’s 10th annual survey of employee… A New Chinese Export: JobsHidden costs of global supply chains begin to surface
Fri, 04/13/2012 - 14:23
Bucking the decades-old wave of offshoring manufacturing jobs to China, other parts of Asia, and Mexico, GE said it would move jobs back from these countries to the United States, where it will build water heaters.
Jeffrey Immelt, GE’s chairman and… The Chilean Miner Rescue: A Lesson in Global TeamworkWhy did the rescuers persevere when the chances were so small?
Fri, 03/30/2012 - 12:35
By now, the story is familiar: On Aug. 5, 2010, 33 miners were trapped 2,000 feet below ground at the San Jose mine in Chile’s Atacama Desert. During their first 17 days without contact with the surface and for weeks thereafter, the miners organized… Want to Improve Customer Service?Treat your employees better
Fri, 03/23/2012 - 15:04
Is customer service a lost art, or are today’s customers harder to please?
On the one hand, moments of tear-your-hair-out frustration are commonplace—from shopping in stores where sales associates are nowhere to be found, to dealing with… What’s Wrong with This Picture?Kodak’s 30-year slide into bankruptcy
Mon, 02/06/2012 - 13:51
As Eastman Kodak begins to adapt to the challenges of bankruptcy, David A. Glocker’s company, Isoflux, is expanding, thanks to technology he developed in Kodak’s research labs. He didn't steal anything. In fact, before he founded Isoflux with Kodak’… Born in the USA, Made in FranceHow McDonald’s succeeds in the land of Michelin stars
Fri, 01/06/2012 - 11:35
France—the land of haute cuisine, fine wine and cheese—would be the last place you would expect to find a thriving fast-food market. In a country known for its strong national identity and anti-globalization movement, it seems improbable that… ‘Drinking from a Fire Hose’: Has Consumer Data Mining Run Amok?Data troves may help deliver value, but consumers tend to find them creepy
Mon, 11/28/2011 - 14:10
In a world of endless information sharing, consumers have become the product. Platforms such as Google, Facebook, Foursquare, and Twitter are the new factory floor, and online users who leave digital crumbs as they browse the web and tap into…