Content by Knowledge at Wharton
A Look Inside Outsourcing DecisionsComplexity is just the beginning, as these global manufacturers reveal
Thu, 07/25/2013 - 11:22
Global companies struggle with decisions about how much to outsource. Too little means an organization may lose the pricing advantages that can come with using competitive providers worldwide. Too much—or the wrong kind of outsourcing—and quality… Will Microsoft’s Reorganization Pay Off?Responding to falling PC sales, the software giant hopes to reinvent the way it works
Thu, 07/25/2013 - 09:36
Microsoft’s recent reorganization of its operating structure is a big move. CEO Steve Ballmer says he wants to make the company more nimble and collaborative, and make it function as a single, cohesive entity rather than a collection of fragmented… Losing Patience (and Patients)What makes people wait in line, or decide to bail
Mon, 07/08/2013 - 17:08
When you overhear a person five spots ahead of you at the coffee shop ordering a mocha light decaf, no whip, one pump, it might be enough to make you abandon your place in line and walk out. But what if the context is different and what’s at stake… Balancing the Pay Scale: ‘Fair’ vs. ‘Unfair’Fairness and the market are two completely different things
Tue, 06/11/2013 - 15:53
Whether you are a shelf stocker at Walmart, a second-year associate at a consulting company, or an equity analyst at an investment bank, you may feel that you are not adequately compensated for the work you do; in other words, you are underpaid.… Productivity in the Modern OfficeCompanies still struggle to define and measure the productivity of knowledge workers
Mon, 05/13/2013 - 10:35
It was the memo heard around the world: In late February 2013, when Yahoo CEO Marissa Mayer ordered the company’s staffers to stop working from home, she set off a ferocious debate over workplace productivity.
“Speed and quality are often… Enhancing Internal CommunicationsCo-workers are paying attention to this engaging approach to being informed
Wed, 05/08/2013 - 10:07
How do you communicate with 5,000 employees across 17 countries in a simple yet effective and compelling way? This was a question that Jovina Ang had to answer back in 2010, when she joined Microsoft Services Asia as marketing communications… A Great Corporate TransformationGM’s Daniel Ammann talks about the automaker’s hard-won strengths and prospects
Thu, 10/25/2012 - 10:37
The theme of the recent 2012 Wharton Management Conference, “Changing the Game: Leadership in Crisis,” is an apt one for the auto industry. Daniel Ammann, CFO of General Motors Co. (GM), addressed these leadership issues in a keynote presentation at… Quantifying the Value of Customer ServiceHyatt’s Mark Hoplamazian on why there are no stupid questions
Thu, 10/11/2012 - 10:20
Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company’s signature investment and double winner of the Baldrige Award, the Hyatt chain… Has International Trade Reached a Deadlock? An interview with Pascal Lamy, director-general of the WTO
Thu, 09/13/2012 - 11:34
Has international trade come to a standstill with the crisis that started in 2008? Things are not that simple, says Pascal Lamy, the director-general of the World Trade Organization (WTO), during a recent joint interview with ParisTech Review and… Live Long and Prosper? Not If You’re Counting on a Healthy Pension PlanWharton’s Pension Research Council weighs in on U.S. and UK shortfalls
Thu, 08/30/2012 - 11:45
Everyone knows that pension plans, both public and private, are in trouble. But on closer examination, this isn’t the apocalypse many people think it is. Most pensions will pay most beneficiaries most of what they are owed, and government pension-…