Content by Knowledge at Wharton

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Knowledge at Wharton
Time was, layoffs were seen as an emergency strategy, the last resort in a downturn or crisis. Today, however, layoffs are a standard tool for doing business. As the economy continues to heal and...
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Knowledge at Wharton
A trained mechanical engineer, Mark Chang found himself “totally uncertain and unprepared” the first time he was called on to hire someone else. “I didn’t even know why I was hired in the first...
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Knowledge at Wharton
Today, design has a seat at the table. With the success of products like the iPod and the iPhone, businesses have realized that a good user experience is key for improving the bottom line. Yet even...
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Knowledge at Wharton
The future of retailing is in upheaval, and the country’s malls top the list of potential collateral damage. Tenants are pulling out as chains scale back and retailers continue to struggle with how...
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Knowledge at Wharton
In this opinion piece, David Lawrence, founder and chief collaborative officer of RANE Corp., points out that, “...a vigilant institutional effort is now needed… to audit whether online processes...
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Knowledge at Wharton
Should a car be treated like a piece of software? That is essentially what Elon Musk, CEO of Tesla Motors, has done. The billionaire, who made his fortune by co-founding and selling PayPal,...
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Knowledge at Wharton
It used to be that restaurant goers who were impressed by a particularly attentive waiter or waitress could praise that person to the manager or leave a generous tip. This kind of transaction is...
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Knowledge at Wharton
They have been called many things: toxic, negative, dysfunctional, narcissistic, territorial, sociopathic, demotivating, vampire-like. The words describe employees—from CEOs on down to mid-level...
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Knowledge at Wharton
In his State of the Union address in February 2012, President Obama called on Congress to raise the federal minimum wage from $7.25 an hour to $9 an hour. “Even with the tax relief we’ve put in...
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Knowledge at Wharton
Customers describe how they feel about companies and brands in profoundly personal ways. We hate our banks; we love our yoga pants. We can’t stand the cable company, but we consider our smartphone...