Content by William A. Levinson
Is Greenhouse Gas Mitigation Socially Responsible?Do the right thing for the right reason
Fri, 09/09/2011 - 14:51
There is a lot of controversy about whether energy-intensive businesses should make extraordinary efforts to reduce their emissions of greenhouse gases like carbon dioxide. Energy conservation measures such as Leadership in Energy and…Time for Virtual Professional ConferencingTake the <em>muda</em> out of information sharing
Wed, 08/10/2011 - 12:16
Professional societies can and should break the costly paradigm that a conference requires the physical presence of all attendees. A conference with a virtual attendance option can increase participation enormously while demonstrating how…Medical Tragedy Can Be Easily Prevented by Error ProofingFord’s “Can’t Rather Than Don’t” principle is applicable to any industry
Tue, 07/19/2011 - 11:11
Dr. Gary Brandeland’s article, “The Day Joy Died,” which appeared in the Oct. 20, 2006, edition of Modern Medicine, underscores the primitive nature of quality thinking—and more specifically, safety thinking—in hospitals. Although I’m not going to…Beware of Document Conflicts in Your QMSFord’s “can’t rather than don’t” should apply to work instructions
Mon, 06/20/2011 - 06:00
In “Why Companies Fail Quality Audits” (Manufacturing Engineering, May 1996), Robert M. Bakker cites control of documents as one of the three major sources of QS-9000—now ISO/TS 16949—nonconformances, and there is indeed plenty that can go wrong,…Don’t Waste Money on Extended WarrantiesA basic reliability engineering principle shows why extended warranties are a waste of money
Wed, 06/01/2011 - 13:18
Many appliance, big box, and other stores recommend the purchase of extended warranties to go with consumer electronics. They are available for automobiles as well, but they are rarely if ever cost effective. The bathtub curve (figure 1), a model…Affinity Diagrams Support Cause-and-Effect DiagramsEspecially in an electronic format
Mon, 05/16/2011 - 10:26
The cause-and-effect diagram is one of the seven basic quality improvement tools, and this article will illustrate its synergy with the affinity diagram. The article will then discuss how modern computer technology can enhance both techniques to…When the Bell Curve Doesn’t Fit, Part 2Few SPC textbooks address the non-normality issue in depth
Thu, 04/21/2011 - 05:30
The first part of this article illustrated the kinds of problems that can happen when data from non-normal processes are plotted on traditional control charts, and when traditional process capability assessments are applied to these data. This…When the Bell Curve Doesn’t Fit, Part 1Not all manufacturing processes follow the normal distribution
Tue, 04/19/2011 - 05:30
A normal distribution is far more common in statistical textbooks than it is in real-world processes, and untold grief results from the unquestioning assumption that all manufacturing processes follow the bell curve. The grief consists…Corrective Action Is the Only Acceptable ExcuseRecurrence of service failures makes it difficult to envision most airlines’ certification to ISO 9001
Thu, 03/10/2011 - 16:03
Last May I wrote in “Airline Companies Are Driving Customers Away” that the U.S. Military Academy allows cadets only four responses to questions as to whether a specific duty or responsibility was carried out: “Yes, sir,” “No, sir,” “I don’t…Customer Focus: A Goat in the Herd Is Worth Two in the Wild... or SomethingDon’t be shortsighted about cost accounting and customer relationships
Mon, 02/28/2011 - 05:00
A Google search of the phrase “new customers only” reveals more than 3 million web pages. Radio ads for what look like exceptional deals often include the modifier, “new customers only;” existing customers are not eligible. We therefore advise our…