Content by William A. Levinson
ISO 9001:2015 and the Seven Wastes We have an ‘opportunity’ with ISO 9001:2015 to address more than product quality
Wed, 08/09/2017 - 12:03
Joseph Juran once warned1 that ISO 9001 standardizes mediocrity, and users often discover that it does not deliver outstanding or world-class results. This is not because of any inherent problems with the standard, but rather the manner in which…
Replacing the Risk Priority Number A risk assessment should clearly account for the frequency of exposure
Tue, 06/20/2017 - 12:03
‘We’ve always done it that way” explains why many suboptimal and even obsolete methods are taken for granted. The range chart for statistical process control (SPC) is, for example, somewhat inferior to the sample standard deviation chart, and it is…
Use a SIPOC Matrix to Deploy ISO 9001:2015 Clause 4.4 There’s no need to rewrite processes to match the new standard
Tue, 04/25/2017 - 12:03
Among other requirements ISO 9001:2015, clause 4.4.1 requires an organization to identify the inputs and outputs of the processes of the quality management system; identify the sequence and interaction of these processes, noting that handoffs…
Use a Variable-Height Desk to Improve Productivity and Health Flexible workstations can be created for less than $300
Mon, 02/27/2017 - 12:03
‘Sitting is the new smoking” is a common new adage. James Levin, M.D., of the Mayo Clinic explains, “Too much sitting also seems to increase the risk of death from cardiovascular disease and cancer.” He adds that sitting for four rather than two…
Using a Conformity Matrix to Align Processes to ISO 9001:2015 No need to rewrite procedures; simply demonstrate how they meet the standard’s provisions
Mon, 11/21/2016 - 11:27
Sept. 22, 2018, is the deadline for registration to ISO 9001:2015, and this seems to allow organizations plenty of time to make the transition to the new standard. The good news is that, despite the radical changes to the standard’s structure, the…
Mylan’s Self-Created Risks Beginning by bluster
Wed, 09/14/2016 - 16:42
Clause 6.1 of ISO 9001:2015 requires “Actions to address risks and opportunities” first with regard to section 4.1, “Understanding the organization and its context” and second in section 4.2, “Understanding the needs and expectations of interested…
Facebook vs. F.B. Purity When one interested party’s value is another’s <em>muda</em>
Thu, 08/25/2016 - 11:50
ISO 9001:2015 clause 4.2—“Understanding the needs and expectations of interested parties” requires the organization to determine the “requirements of these interested parties that are relevant to the quality management system.” The recent two-day…
The Value-Adding Twang A bang beats a twang hands down
Mon, 07/25/2016 - 09:54
Masaaki Imai, author of Gemba Kaizen (McGraw-Hill Education, 1997), introduced the concept of the value-adding “bang,” the exact moment at which a process adds value for the customer. He meant the moment at which an official stamped a document, but…
When Online Customers Block Your Product Striking a balance between content users, providers, and advertisers
Mon, 06/27/2016 - 11:38
ISO 9001:2015, Clause 4.2—“Understanding the needs and expectations of interested parties” requires the organization to determine the “requirements of these interested parties that are relevant to the quality management system.” When customers…
Would You Like Coffee With Your Muda? Starbucks (and others) must avoid mixed messages when it comes to value
Mon, 05/23/2016 - 13:49
Colonel Paul M. A. Linebarger’s authoritative Psychological Warfare (Infantry Journal Press, 1948) defines propaganda as any planned communication with the  purpose to influence behavior, but this definition is actually too narrow. Propaganda…