Thinking Lean in 17th Century PolandCompetitive lessons from Poland’s renowned cavalry
Tue, 01/04/2005 - 22:00
Treat Carbon as the Symptom, not the DiseaseReducing greenhouse gas emissions can be misleading.
Mon, 02/09/2009 - 14:02
Airline Companies Are Driving Customers AwayWhen quality is poor, we should take flight and find another way.
Wed, 05/05/2010 - 07:30
Customer Focus: A Goat in the Herd Is Worth Two in the Wild... or SomethingDon’t be shortsighted about cost accounting and customer relationships
Mon, 02/28/2011 - 05:00
Corrective Action Is the Only Acceptable ExcuseRecurrence of service failures makes it difficult to envision most airlines’ certification to ISO 9001
Thu, 03/10/2011 - 16:03
When the Bell Curve Doesn’t Fit, Part 1Not all manufacturing processes follow the normal distribution
Tue, 04/19/2011 - 05:30
When the Bell Curve Doesn’t Fit, Part 2Few SPC textbooks address the non-normality issue in depth
Thu, 04/21/2011 - 05:30
Affinity Diagrams Support Cause-and-Effect DiagramsEspecially in an electronic format
Mon, 05/16/2011 - 10:26
Don’t Waste Money on Extended WarrantiesA basic reliability engineering principle shows why extended warranties are a waste of money
Wed, 06/01/2011 - 13:18