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Knowledge at Wharton

Web-based research and business analysis journal of the Wharton School of the University of Pennsylvania

Knowledge@Wharton is the web-based research and business analysis journal of the Wharton School of the University of Pennsylvania. Launched in May 1999, its goal is to disseminate business knowledge and insights to readers around the world. The Knowledge@Wharton Network offers free access to analysis of current business trends; interviews with industry leaders and Wharton faculty; articles based on the most recent business research; conference overviews, book reviews, and links to relevant content; and a searchable database of more than 1,500 articles and research abstracts.

Mon, 01/21/2008 - 22:00
After-Action Reviews: A Simple Yet Powerful Tool Six steps that can transform team and organizational performance
Thu, 07/29/2021 - 12:02
Considered one of the most successful organizational learning methods, the after-action review (AAR) was developed by the U.S. Army during the 1970s to help its soldiers learn from both their mistakes and achievements. Since then, many companies…
How to Bring Your Conscience to Work 10 rules help you approach conflicts with a methodical strategy for resolving problems
Thu, 07/08/2021 - 12:02
Wharton professor G. Richard Shell’s graduate course on business responsibility is peppered with students he calls “ethics refugees.” They are young people who earned their bachelor’s degrees and landed a great job only to fall into an ethical or…
Want to Become a Better Leader? Question your assumptions
Mon, 06/14/2021 - 12:02
When Wharton management professor Adam Grant sat down to write his new book, Think Again: The Power of Knowing What You Don’t Know (Virgin Digital, 2021), he wanted to make the case for why executives should reconsider their approaches to how to…
Who Is Shaping the Future of Autos: Tech Firms or Automakers? Technology companies aren’t equipped to dislodge traditional automakers from the driver’s seat and must learn to share the controls
Mon, 05/10/2021 - 12:02
Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to John Paul MacDuffie, Wharton management professor and director of the school’s Program on Vehicle and Mobility…
Are You Ready for the Hybrid Workplace? A hybrid workforce will be much more difficult to manage
Wed, 04/14/2021 - 12:02
The future of work is hybrid. In the post-pandemic world, many companies will embrace the lessons learned from more than a year of telecommuting and not fully return to the office. Instead, Wharton management professor Martine Haas says, they will…
Pull, Don’t Push: Designing Effective Feedback Systems Create feedback systems that improve, rather than diminish, performance
Tue, 03/16/2021 - 12:02
It’s a commonly held belief, one that gets played out daily in organizations around the world: Employees who receive performance feedback are much more likely to improve their performance than those who don’t get feedback. But research tells us that…
If Pandemic Productivity Is Up, Why Is Innovation Slowing Down? Research shows creativity happens through collaboration, but remote workers find it hard to feel connected
Wed, 02/10/2021 - 12:02
A new study finds that productivity has remained stable or even increased for many companies that shifted to remote work during the coronavirus pandemic. However, innovation has taken a hit as both leaders and employees feel more distant from each…
Better Communication Through Neuroscience Make sure your message gets across by fine-tuning your communications
Thu, 12/03/2020 - 12:02
Real-world, face-to-face communication—complete with eye contact, body language, and other important sources of information—is a rarity in business today, and the potential for failing to convey an intended message or giving the wrong impression has…
When Several Lines Are Better Than One Efficiency is improved across the system if organizations consider customer ownership
Wed, 09/09/2020 - 12:01
We’ve all been in lines that seem to last forever, especially if we choose our queue at the checkout, and the one next to ours is moving faster. You know the existential dread that comes along with standing in a dedicated queue and waiting…
Crashing U.S. Auto Sales: Can the Industry Recover? A slow recovery will buy time for the supply chain, but an uncertain future follows a plunge in sales
Mon, 07/13/2020 - 12:02
While sales of products like toilet paper, hand sanitizer, and even home appliances have skyrocketed during the coronavirus pandemic, auto sales have experienced the opposite. Through March, April, and May 2020, total vehicle sales in the United…

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