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Knowledge at Wharton

Web-based research and business analysis journal of the Wharton School of the University of Pennsylvania

Knowledge@Wharton is the web-based research and business analysis journal of the Wharton School of the University of Pennsylvania. Launched in May 1999, its goal is to disseminate business knowledge and insights to readers around the world. The Knowledge@Wharton Network offers free access to analysis of current business trends; interviews with industry leaders and Wharton faculty; articles based on the most recent business research; conference overviews, book reviews, and links to relevant content; and a searchable database of more than 1,500 articles and research abstracts.

Mon, 01/21/2008 - 22:00
Teamwork, the Everest Way Shared goal was central to team’s success
Tue, 11/22/2016 - 16:50
There were no Olympic medals up for grabs when Sim Yi Hui and Jane Lee, the co-founders of the Singapore Women’s Everest Team, set out to recruit team members to climb the world’s tallest mountain in 2004. “When we first formed the team my goal was…
How Millennial Consumers Will Transform Healthcare A growing trend is to choose doctors for their ability to communicate and heal
Tue, 09/27/2016 - 14:15
Steve Klasko, president of Thomas Jefferson University and CEO of Jefferson Health, is the co-author of We Can Fix Healthcare (Mary Ann Lieber Inc., 2016) with Wharton adjunct professor Gregory P. Shea and Michael Hoad. In the book, the authors…
The Multiple Boss Dilemma Is it possible to please more than one?
Tue, 09/20/2016 - 09:56
Nearly everyone finds it tough keeping the boss happy sometimes. But what if you had a steady stream of conflicting requests and competing deadlines coming simultaneously from two bosses or more? An increasing number of workers are finding…
How Industrial Firms Can Pivot to Digital Business Models Fast-tracking a new way to operate for the manufacturing industry
Tue, 08/09/2016 - 14:03
Have you seen the recent commercial where a young son tells his parents that he’s going to work for GE—as a software developer? Their response was one of bewilderment. In their minds, GE is a manufacturer. The commercial exemplifies the idea that…
How Automakers Can Think Like a Disruptor It’s not your grandfather’s Oldsmobile business model anymore
Wed, 07/06/2016 - 16:19
I t wasn’t that long ago that GM ran commercials advertising that its Oldsmobile division didn’t just produce cars for your grandfather, but also for everyone else. It was an attempt to reinvent the brand’s staid image—and it didn’t work. Now, the…
How Layoffs Hurt Companies Issuing pink slips should not be standard operating procedure
Thu, 05/05/2016 - 15:02
Time was, layoffs were seen as an emergency strategy, the last resort in a downturn or crisis. Today, however, layoffs are a standard tool for doing business. As the economy continues to heal and job indicators improve, a number of firms have…
The Art of Managing Dispersed Teams How HR managers are handling familiar challenges on a global scale
Wed, 04/06/2016 - 00:00
A trained mechanical engineer, Mark Chang found himself “totally uncertain and unprepared” the first time he was called on to hire someone else. “I didn’t even know why I was hired in the first place—what did they like about me?” Chang recalls. “…
Pinpointing the User Experience How data—not just design—help companies create successful products
Thu, 03/10/2016 - 17:22
Today, design has a seat at the table. With the success of products like the iPod and the iPhone, businesses have realized that a good user experience is key for improving the bottom line. Yet even with this determined focus on design, most digital…
Who Will Survive the Great Mall Shakeout? It’s not just Amazon that drives brick-and-mortar retailers to bankruptcy
Wed, 04/15/2015 - 12:30
The future of retailing is in upheaval, and the country’s malls top the list of potential collateral damage. Tenants are pulling out as chains scale back and retailers continue to struggle with how to adapt to the rise of e-commerce and other…
Trust but Verify How security loopholes can undermine online compliance training
Wed, 07/30/2014 - 17:44
In this opinion piece, David Lawrence, founder and chief collaborative officer of RANE Corp., points out that, “...a vigilant institutional effort is now needed… to audit whether online processes can be ‘gamed’ to falsify the records of course…

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