ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help
Consumer Warranties to Get Standard Treatment
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
Portable Climate and Road Simulators Help Ford Tame Squeaks and Rattles
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
Win the Customer
70 simple rules for sensational service
ACSI Travel Report: Consumers Happier With Airlines, Prefer Smaller Travel Websites
Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines
ANSI Seeks Comments on Proposed ISO Standard on Consumer Contact Centers
Deadline is Friday, June 15, 2012