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Dawn Bailey
Published: Wednesday, July 21, 2021 - 12:00 A recent study conducted by Forbes Insights, in partnership with ASQExcellence (ASQE) and ASQ, examines quality initiatives in the digital era, based on the views and experiences of 1,036 executives and quality professionals from enterprises worldwide. “Insights On Excellence: Navigating The Road To Quality In Today’s Technology-Driven Companies” (PDF) explores imperatives for technology, customers, and employees; and building organizations of excellence through quality. The executive brief looks at excellence as the “achievement by an organization of consistent superior performance, resulting from ongoing efforts to establish internal frameworks of standards and processes, intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations.” An associated Forbes article, “How Quality-Driven Cultures Deliver Adaptability, Resiliency and Empathy through Global Crises,” focuses on the “ever-strengthening importance of quality during the past year’s disruptions.” Study conclusions include tying key indicators to business imperatives; leveraging technology; including customer, employee, and partner feedback at all levels and in all processes; and gaining top-level support and commitment, with learnings on building a culture of excellence through quality. The research also includes the pandemic’s impact on organizations and what was learned when quality-driven organizations responded. Quality Digest does not charge readers for its content. We believe that industry news is important for you to do your job, and Quality Digest supports businesses of all types. However, someone has to pay for this content. And that’s where advertising comes in. Most people consider ads a nuisance, but they do serve a useful function besides allowing media companies to stay afloat. They keep you aware of new products and services relevant to your industry. All ads in Quality Digest apply directly to products and services that most of our readers need. You won’t see automobile or health supplement ads. So please consider turning off your ad blocker for our site. Thanks, Dawn Bailey is a writer/editor for the Baldrige Program involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience (18 years at the Baldrige Program) working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.In the Digital Era—and During a Pandemic—How Important Are Quality Initiatives?
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
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Dawn Bailey
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