How Economics 101 Could Have Prevented United’s PR Nightmare
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United's gaffe didn't have to happen
Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells Fargo
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Cuisinart launched a product safety recall in December 2016 of about 8 million food processors
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.
Who Are You, Little Girl?
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Gender alone doesn’t indicate whether a leader will be good or bad, strong or weak, effective or ineffective.
MTBF and Mean of Wearout Data
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Why would anyone would want to calculate the mean of a set of failure data in the first place?
A conversation the other day involved how or why someone would use the mean of a set of data described by a Weibull distribution.
Here’s Why Your Gut Instinct Is Wrong at Work
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Our gut reactions are rooted in the emotional and intuitive part of our brains, which ensured survival in our ancestral environment.
Inside Quality Digest Live for April 7, 2017
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U.S. gets a flunking grade for its infrastructure
In last week’s Quality Digest Live: Enterprise quality management vs. integrated quality management. Our deteriorating U.S. infrastructure. Stress testing composites. The Fowler Precision Mobile Tech Center.
Cybersecurity Management Expectations Clarified by the FDA
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The Common Vulnerability Scoring System (CVSS) helps medical-device manufacturers comply with FDA directives.
Manufacturing Without Borders
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Can anti-bribery laws help global businesses?
Save Costs When Implementing Enterprise Quality Systems
What is enterprise quality? Simply put, it is a system where there is one quality manual, and a core of common processes, work instructions, and forms and checklists for a multisite environment. Why is this a good idea? Because it saves money.
How to Break Out of the QMS Investment Cycle
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A disconnected QMS is complicated by manual steps and workarounds.
Sponsored Content
Particles of metal in children’s medicine. Adulterated baby formula. Spontaneously combusting smartphones. When scandal is only a tweet away, companies can’t hide from quality failures.