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This Is What Good Customer Service Looks Like

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If you have a smart phone, and most people do these days, you realize just how much our lives are controlled by that electronic item we travel everywhere with.

How the Ford F-150 Became King of Cars

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In April, Ford announced that it will be phasing out nearly all of its

FDA Proposes Process Modernization to Support New Drug Development

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The staff of the U.S. Food and Drug Administration’s (FDA) Center for Drug Evaluation and Research (CDER) always tries to utilize cutting-edge science and up-to-date process management, befitting our stature as the global “gold standard” in drug regulation.

Rules for Straight Thinking for Successful Human Relations

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Generosity: Serve It Forward

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The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards.

Tales of a Kitchen Remodel Sourced in the United States

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Without manufacturing, the room where you make dinner would be rather stark and barren. There’d be no pots, no pans, no stoves, no spatulas, no appliances—big or small. There’d be no way to prepare the meals that give you and your family sustenance.

Defending Hospitals Against Life-Threatening Cyberattacks

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Like any large company, a modern hospital has hundreds, even thousands, of workers using countless computers, smartphones, and other electronic devices that are vulne

Seven ‘Cardinal Sins’ of Supply Chain Management

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The importance of supply chain solutions relative to a company’s efforts to maintain and improve quality are almost impossible to underplay.

Who Cares for the Caregivers?

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Last month I joined Eric Buhrens, CEO at Lean Enterprise Institute (LEI), to host a leadership team from Tel Aviv’s Sourasky Medical Center. They were on a study mission to many of Boston’s fine hospitals and were winding up their week with a visit to LEI.

Need for Speed

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Supply chains’ last-mile delivery has become the new Pony Express.

Pagination

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