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Real-World Lessons on Laser Marking

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The global coding- and marking-equipment market is on a clear growth path.

The ABCs of Modern Manufacturing

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To stay profitable as a manufacturer, you have to run a tight ship. I’ve been lucky enough to visit with owners and key people at thousands of manufacturers all over the world.

How to Manage Painful Customer Experiences

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One hour after takeoff from London’s Heathrow Airport on an intercontinental flight to the U.S., the pilot announced the aircraft was returning, “because my windshield just shattered.” After gasps from passengers, he calmly announced there was no danger, but there wo

3D Scanners Keep WTR Race-Ready and Drivers in Control

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In motorsport, performance isn’t defined by a single factor. It’s the sum of countless details, each playing a decisive role when pushing speeds up to 200 mph (320 km/h).

Building a Strong EQMS Foundation

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When organizations implement an enterprise quality management system (EQMS), the instinct is often to begin with high-visibility processes like corrective and preventive action (CAPA) or supplier quality.

Is the Pharmaceutical Industry Missing Out on FMEA?

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My June 2025 article, “How to Avoid FDA Warning Letters,” points out that inadequate corrective and preventive action (CAPA) is a major reason

A Guide to 21 CFR Part 11 and Annex 11 Compliant Signatures

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We’d be willing to bet your key collaborators aren’t all in the same building. Your team members, contract partners, clients, and suppliers are likely scattered across the globe.

Business Needs to Remember the Forgotten Stakeholders

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When businesses talk about customer experience, the conversation almost always focuses on the end user. That’s understandable, but dangerously narrow.

Sales vs. Service

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A recent company meeting revealed what management called a “handoff problem.” The sales team would close deals, then toss them over the wall to the service team, which would promptly fumble the relationship because they didn’t understand what had been promised or why

Shock to the System: Reviving Decision-Making in a VUCA World

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Your market is shifting, your competitor just pulled ahead, and the one person who could execute the next move has resigned. You can’t get more data fast enough, yet the window to act is closing.

Pagination

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