There’s a problem with journey maps? Well, not with the maps themselves but with how people talk about them.

Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:

Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.

Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone.

I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”

User-centric firms should identify and track the core actions that can make or break their businesses.

QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about: