Digital Businesses: The Metrics That Really Matter
User-centric firms should identify and track the core actions that can make or break their businesses.
Is Your Customer Service Accessible?
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“Give me your email or scram.”
Inside Quality Digest Live for Sept. 15, 2017
QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about:
Three Factors That Make Costco America’s Best Employer
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Photo credit, Mike Mozart/Flickr
Inside Quality Digest Live for Sept. 1, 2017
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Just because a lot of name brands are closing stores does not meet we are seeing a retail apocalypse.
Credit: Ted Eytan
Inside Quality Digest Live for August 11, 2017
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Credit: Georgia Tech
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more.
Upgrade After-Sales Service Technology, Watch Customer Satisfaction Soar
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After-sales service is only as good as the technology that supports it.
Credit: roadscum
With the durable goods markets in flux—new orders rose 0.7 percent in March 2017, after declining as low as 4.7 percent just a few months prior—manufacturers are seek