Featured Video
This Week in Quality Digest Live
Customer Care Features
Dick Wooden
If you want to get a measure of where you stand right now in your relations with other people, try this
Innovating Service With Chip Bell
Change the calculus of service from miserly subtraction to Midas-like addition
Ken Voytek
It may require some digging around and being purposeful, but it can be done
Doug Surrett
Meet quality expectations and increase your supply chain’s worth
Bruce Hamilton
At what point does an annoyance become a problem?

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Mike Richman

Customer Care

Inside Quality Digest Live for Sept. 1, 2017

Hurricane recovery, tree-structure FMEAs, doing good for profit, and a vision sensor with vision system performance

Published: Tuesday, September 5, 2017 - 12:00

On Friday, Sept. 1, 2017, QDL included news about the disaster in Texas and no apocalypse in retail, an interview covering a different approach to failure modes and effects analyses, a feature article on consumer views about for-profit social-benefit enterprises, and a great new Tech Corner demo. Here’s a closer look:

“There Is No ‘Retail Apocalypse’”

The retail industry has changed to a remarkable degree; however, people are still buying stuff, including—believe it or not—at old-fashioned brick-and-mortar stores. Yes, many large retail chains have reduced their store count, but others are adding new outlets, too.

“A Disaster of Biblical Proportions”

Hurricane Harvey left a trail of devastation in southeast Texas; first and foremost, we all should consider donating to charitable organizations helping those whose lives were upended by the storm. As quality professionals, however, we must also look at this event with an eye toward how the risks could have been mitigated.

Interview: Advantages of a Tree-Structure FMEA

Chuck Boots of Siemens joined us on the show to discuss a very different approach to failure modes and effects analysis—a critically important tool in the quality manager’s toolkit. We also previewed the webinar, “Advantages of a Tree Structure FMEA: Agility, Scalability, and Accelerated Quality Feedback,” occurring on Thurs., Sept. 7, 2017, at 2 p.m. Eastern, 11 a.m. Pacific. Register here.

“A Big Hurdle Do-Good Companies Face”

Many are surprised to learn that some organizations that seek to do good in the world by getting money into the hands of those that need it are actually for-profit companies themselves. What’s not surprising is the hesitancy of consumers who may want to donate to such enterprises.

Tech Corner: BOA Spot Vision Sensor from Teledyne DALSA

In this fast-paced and information-packed Tech Corner, Dirk looks at the BOA Spot from Teledyne DALSA—a vision sensor that functions in many ways as a complete vision system.

Catch us again for another episode of Quality Digest Live this coming Fri., Sept. 8, 2017. You can watch us either on our home page or our special player page. See you there!


About The Author

Mike Richman’s picture

Mike Richman

Mike Richman is Quality Digest’s publisher.