If you were born prior to the 1950s, you may remember a sitcom filmed in black and white about two New York cops and their exploits in the city.

There’s a problem with journey maps? Well, not with the maps themselves but with how people talk about them.

Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:

Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.

Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone.

I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”