Three Factors That Make Costco America’s Best Employer
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Photo credit, Mike Mozart/Flickr
Inside Quality Digest Live for Sept. 1, 2017
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Just because a lot of name brands are closing stores does not meet we are seeing a retail apocalypse.
Credit: Ted Eytan
Inside Quality Digest Live for August 11, 2017
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Credit: Georgia Tech
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more.
Upgrade After-Sales Service Technology, Watch Customer Satisfaction Soar
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After-sales service is only as good as the technology that supports it.
Credit: roadscum
With the durable goods markets in flux—new orders rose 0.7 percent in March 2017, after declining as low as 4.7 percent just a few months prior—manufacturers are seek
Motivated Employees Deliver Great Customer Experience
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What motivates your staff? Do you even know?
A Time for Renewal
The title to this column probably has you thinking about some life-changing transition or a big vacation to refresh, or maybe a new exercise regimen. If that is the case, I am sorry to disappoint you.