Three Reasons Why Customers Are Not Always Right
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Setting customer expecations is important to good customer service.
Credit: Oregon Department of Transportation
Grace: Honor Your Customer
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott
Improve Quality and Productivity in Warehouse Operations
How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right?
Counterfeit Parts and the 1,000 Risk Priority Number
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Credit: Melusina Parkin
Preparing Employees to Deliver a Great Customer Experience
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.
Inside Quality Digest Live for Nov. 17, 2017
Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.
Solving the Six Sigma Goat Mystery
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I may be 99.999996% cute, but...
Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as the rescuing knight in shining armor? Sir Six Sigma!