Featured Video
This Week in Quality Digest Live
Customer Care Features
Trevor Blumenau
Inexpensive wireless pick-to-light systems put warehouse productivity in reach for everyone
William A. Levinson
Real-world case studies
Annette Franz
Serving those who serve
Dirk Dusharme @ Quality Digest
Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland
Innovating Service With Chip Bell
Beware of using paradigm-colored glasses to view customer engagement

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for Nov. 17, 2017

Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland

Published: Tuesday, November 21, 2017 - 12:00


Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.

“Developing the Light-Controlled Factory”

A UK development project directed by the University of Bath and supported by University College London (UCL) and Loughborough University aims to demonstrate a “ubiquitous” seven-dimensional (7D) measurement environment across the factory space and integrated with the production and assembly processes. The goal is to use large-volume metrology equipment to increase production and assembly accuracies while reducing time and cost.

“New View on the Skills Gap”

Corporate America’s insistence on four-year degrees is a costly mistake.

“Creepy Christmas Holiday Creep”

Christmas continues to creep up on us as retailers push for earlier and earlier holiday buying. Do we have to be caught up in the feeding frenzy? Can we remember what Christmas means to us and still be a part of retail mania?

“Here’s My Review. Where’s My Paycheck?”

We write reviews for the products they sell. We fill out their surveys and navigate their phone trees. We provide them with scads of information about ourselves. It only seems fair we should get something in return for all the work we do for other companies.

Off script: Ah, Disneyland. What can we learn from its attention to detail?

Catch us again for another episode of Quality Digest Live this coming Fri., Dec. 1, 2017. You can watch us either on our home page or our dedicated player page. See you there!

Discuss

About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.