Visioning beyond the customer is the responsibility of every person interested in a competitive advantage.

The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process.

“Although there’s an assumption that stress and pressure push employees to perform more, better, and faster, what cutthroat organizations fail to recognize is the hidden costs incurred.”

I still love to hold and read physical books (as opposed to audible or Kindle). I don’t know how many books I added to my library this year, but it was a lot. I thought I’d share some good ones that I’d recommend you add to your reading list for 2019.

In this episode we look at bioethics, next-gen manufacturing employees, and the death of Le Grand K.

I’ve written previously about 11 myths and mistakes about journey m

Last year I was invited to give a lecture on critical thinking to the U.S. Navy. I opened my presentation with a story I’d read in Reader’s Digest magazine as a child.

To most of us, the phrase “work that matters” infers job satisfaction. The outcome is lower stress, lower turnover, and higher productivity—in business, a win-win for employees, customers, and shareholders. The logic is infallible.

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.