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How to Deal With Imposter Syndrome at Work

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‘Imposter Syndrome” is a term coined in the late 1970s from research carried out by Pauline R. Clance and Suzanne A. Imes.

Three Key Trends in the New World of Work

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The world of work connects employers, workers, governments, and regulators, but it has fundamentally changed since 2019.

Reliably and Repeatedly Deliver Good Customer Service

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‘They’re hit or miss: Sometimes the service is marvelous. Other times it’s simply meh. I’m afraid to recommend the place because I can’t trust them to deliver.”

Ten Ways to Improve Safety at Your Facility

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According to “The 2022 State of Employee Safety Report,” 79 percent of employees say they’re concerned about their health and safety at work.

Use Neuroscience to Build ‘Chemistry’

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It’s a perfect storm. Just as senior leaders have become overwhelmed with demands and crises too numerous and powerful for any one person, a new study from Korn Ferry and Harvard finds that the majority of teams—so vital to business success—are ineffective.

Using Failure to Succeed

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When MasterControl hosted the Masters Summit 2022 in Salt Lake City, Quality Digest CEO Jeff Dewar was one of the panelists.

Process Verification vs. Process Validation

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In a highly regulated industry like medical technology, manufacturing processes must undergo either process verification or process validation to ensure they’re consistently producing the correct result. The question is, which one should you use?

How to Integrate Junior Staff Without an Office Culture

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Shortly before the layoffs at Salesforce,

How to Diversify Your Workforce Talent Pools with Intention and Maximize Results

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If you feel like there are fewer workers to be found these days, rest assured—you are correct.

The 2023 Workforce Development Word of the Year Is...

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As 2022 came to a close, I was as amazed as I am every year by all the “___ of the Year” lists.

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