Featured Product
This Week in Quality Digest Live
Management Features
Gleb Tsipursky
Only a third of organizations have hybrid policies in place
Joe Judge
How you do anything is how you do everything
Stephanie Ojeda
How addressing customer concerns benefits the entire quality process
Shiela Mie Legaspi
Set SMART goals
Mike Figliuolo
Creating a guiding maxim helps your people think ahead, too

More Features

Management News
For companies using TLS 1.3 while performing required audits on incoming internet traffic
Accelerates service and drives manufacturing profitability
New video in the NIST ‘Heroes’ series
A tool to help detect sinister email
Developing tools to measure and improve trustworthiness
Manufacturers embrace quality management to improve operations, minimize risk
How well are women supported after landing technical positions?

More News

Matt Fieldman


The 2023 Workforce Development Word of the Year Is...

How one word can improve your work quality

Published: Thursday, February 16, 2023 - 12:02

As 2022 came to a close, I was as amazed as I am every year by all the “___ of the Year lists. It seems like every media outlet creates its own list of the year’s 10 best books, and then there’s the Sherwin-Williams Color of the Year, the Merriam-Webster Word of the Year, and so on.

This got me thinking: What if workforce development had its own word of the year, but instead of looking back, this word would inspire us for the coming year? What if we could pick one concept that guides all our efforts for 2023?

Of course, this is just my humble opinion—but aren’t all these lists just opinions? So, because I came up with the idea of the Workforce Development Word of the Year, I hope you’ll indulge me by allowing me to choose its inaugural word.

For 2023, the Workforce Development Word of the Year is seamless

As in: If we’re going to solve the current talent crisis, we need our workforce programs to make it easy for participants to move seamlessly from one stage—engagement, recruitment, training, or employment—to the next.

As in: We often talk about the talent pipeline, but there’s “spillage” throughout the talent development process, which causes people to miss out on great opportunities, and companies to miss out on productive workers. If we make transitions—from training to employment, for example—seamless, we can ensure a steadier stream of talent into the American manufacturing industry.

As in: On my recent trip to Germany, I saw how its manufacturing sector is powered by apprenticeships, a seamless system that helps students experience employment as early as ninth grade and transition directly into their careers upon high school graduation.

Barriers to employment

Too often we see unnecessary interruptions in training programs or unexpected barriers to employment for graduates who have put in the time and effort to earn their certifications. These gaps take many forms. Here are four examples:
1. Temporal: When a lot of time passes between the trainee’s graduation and their actual employment
2. Educational: When courses taken don’t align with the employer’s actual needs
3. Compensatory: When the employer’s salary doesn’t meet the trainee’s expectations
4. Cultural: When the employer isn’t ready to successfully integrate a new worker into the company culture

I’ve previously talked about the eight social determinants of work that workforce organizations need to address on a systemic level. Will your graduates have transportation to their new job? Do the employer’s available work shifts match up with the individual’s lifestyle needs? Will the graduates feel comfortable in the new workplace and be provided with a clear career path for the next few years? If the answer to any of these questions is “no” or “I don’t know,” then your program isn’t seamless!

How can you make your workforce efforts seamless?

This theme should inform all our workforce efforts. First, I think of the hiring process: Does your hiring process seamlessly cultivate the job seeker, from their initial interest to engagement with your website to the interview to their first day on the job, all while giving an outstanding employee experience?

You can also think on a local level. Are your nonprofits, educational organizations, and employers working together seamlessly to develop talent? More broadly, are we as a society offering seamless transitions for people whose life circumstances are changing—e.g., being released from prison, aging out of foster care, or recently unemployed—to try a manufacturing career as their next step in life? A worker should also be able to see themselves seamlessly transitioning from one role to another within your organization, for example, from production to supervisor to company leadership.

Your MEP center can help you—seamlessly!

I’d be remiss if I didn’t mention several MEP centers currently using America Works innovation grants to smooth the transition into manufacturing for people from all backgrounds. Two innovation grants—to Montana’s Manufacturing Excellence Center (Montana MEP) and Polaris MEP (Rhode Island MEP)—funded the development of training and job placement services for incarcerated people. Innovation grants to Polaris MEP and CONNSTEP (Connecticut MEP) funded virtual reality manufacturing experiences for high school students, offering them access to plant floor experiences they wouldn’t have otherwise. Two innovation grants—one to the Center for Economic Growth (part of the New York MEP) and one to Delaware Valley Industrial Resource Center (part of the Pennsylvania MEP)—are funding the weaving together of local organizations to create more coordinated training programs for new immigrants and refugees.

The list of innovative, inclusive work across the MEP National Network goes on—manufacturing experiences for middle school students, better training for front-line supervisors from underrepresented populations, and parent engagement, to name a few—but the theme of seamlessly integrating education, training, and employment is present across them all.

So, as we advance into an exciting new year, I ask you: What are you doing to ensure your workforce development programs are as seamless as possible?

First published Jan. 25, 2023, by NIST.


About The Author

Matt Fieldman’s picture

Matt Fieldman

Matt Fieldman is executive director of America Works, a nationwide initiative to coordinate the American manufacturing industry’s training efforts, generating a more capable, skilled, and diverse workforce. Based at MAGNET: The Manufacturing Advocacy and Growth Network, Fieldman works across the nation’s Manufacturing Extension Partnership (MEP) system to increase collaboration, efficiency, and impact of local and regional workforce development efforts. Previously, he was vice president of external affairs for MAGNET, a nonprofit that helps Northeast Ohio’s small and medium-sized manufacturers grow locally while competing globally.